Senior Client Service Delivery Specialist in London

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process. A usual day as a Senior Client Service Delivery Specialist will involve:

• Engagement with the broking teams – large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
• Providing SME technical placement advice to the Brokers as required.
• Complex post placement query handling.
• Liaising with underwriters and Aon network offices.
• Sharing best practice.
• Presenting ideas on process improvements; monitoring the risk life cycle and your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Representing CSD in certain GBC-wide technical activities and conducting technical slip reviews.

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day‑to‑day management but also career development opportunities to ensure you have the skills and ability to progress your career at Aon.

Skills and experience that will lead to success

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry required.
• Understanding of insurance risk.
• Excellent listening, organisation and presentation abilities.
• An organised, highly personable and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.
• Technical knowledge and an in‑depth understanding of the process from pre to post placement.
• Subject‑matter expert providing technical guidance and support to brokers on complex risks.

What’s in it for you

• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme
• Virtual GP and employee assistance programme
• Workplace savings scheme
• Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself
• Structured onboarding and training process

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work‑lifestyle balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We also offer a variety of working style solutions. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon you are more connected, more relevant and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal‑opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.