Head of Property, Casualty & Crisis Management (PCCM), Global Broking Centre (GBC) in London

Do you want to build Aon’s PCCM strategy as part of the Global Broking Centre? Are you excited by the chance to lead a high-performing broking business delivering outstanding outcomes for clients and carriers? This role is a senior level leadership position, reporting directly to the CEO who coordinates the Global Broking Centre, with eight direct reports. The Property, Casualty and Crisis Management (PCCM) business unit has approximately 200 colleagues, across multiple teams - Casualty, Digital Economy, Product Recall, Healthcare, Property, Heavy Industries, War & Terrorism, Political Risk, Kidnap & Ransom, Media & Entertainment, Personal Accident and Contingency.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• The successful candidate will be a member of the GBC’s leadership team, working collaboratively to build the GBC strategy.
• As a key leader within the Global Broking Centre, you will lead and be accountable for the PCCM business unit, ensuring strong commercial performance through using Aon’s analytical capabilities, operational excellence and high-quality client outcomes.
• Defining and delivering the PCCM strategy aligned to Aon’s broking priorities.
• Owning PCCM business performance including revenue, cost, and operational fulfilment.
• Leading the PCCM broking community and driving performance and capability.
• Partnering with regional and global leaders to deliver growth and client impact.
• Focusing on network engagement through engaging with key Aon colleagues in different regions to deliver best-in-class broking solutions and service delivery.
• Ensuring client centric activity and behaviours are always at the forefront by improving opportunities via tenders, attending client visits and always having the best interests of the client in mind.
• Driving process improvement, standardisation and operational scalability.
• Building positive relationships with carriers and internal partners (AUM, Inpoint, broking teams).
• Driving data-led insights, reporting and portfolio optimisation.
• Leading transformation initiatives across PCCM platforms, systems and processes.
• Developing talent through coaching, mentoring and succession planning.
• Partner closely with ABS delivery teams, to translate the vision into clear delivery plans, operating through a partnership model that uses ABS’s delivery-at-scale capabilities.
• Represent Aon in the external market through client engagements, conferences, client events and thought-leadership, promoting Aon’s reputation for excellence in Broking, and keeping abreast of developments across key regions and countries.

How this opportunity is different:

This is a high-profile leadership role at the heart of Aon’s international broking hub. It offers the opportunity to develop PCCM strategy, drive performance, and lead transformation across a broad, cross-class business.

Skills and experience that will lead to success:

• Validated senior leadership experience in broking, ideally with Property, Casualty or Crisis Management expertise.
• Strong London market experience and commercial competence.
• Encouraging and guiding individuals and teams towards achieving the vision and goals set by the GBC.
• Well-developed budgetary leadership skills and ability to drive operational excellence.
• Strong customer and relationship management capability.
• In-depth knowledge of and experience in the insurance industry, able to identify market trends and deploy appropriate strategy.
• Proven track record of leading teams – able to empower and encourage team to achieve success and lead through change.
• Validated capabilities as an inclusive leader, who demonstrates tangible commitment to Inclusion.
• Strategic business development skills.
• Excellent delegator and manager of professional colleagues, and well-developed influencing skills.
• Validated interpersonal skills, capable of dealing with domestic and international clients, business partners and external bodies.
• Ability to harness data & analytics for business success.
• Detailed understanding of product governance and FCA requirements/standards, with the ability to set and uphold high standards within PCCM.