At a Glance
- Tasks: Support clients with insurance needs and collaborate with teams to deliver top-notch service.
- Company: Join Aon, a leader in professional services with a focus on teamwork and innovation.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Other info: Be part of a supportive team that values your input and encourages career advancement.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in commercial insurance and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group.
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required.
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network.
- Take ownership of problems and their resolution, seeking assistance where necessary.
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes.
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How this opportunity is different:
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills and experience that will lead to success:
- Experience and relevant technical knowledge gained in the commercial insurance industry.
- Understanding of the insurance market dynamics.
- Good oral and written communication skills.
- Good working knowledge of Microsoft systems including Word and Excel.
- Ability to positively engage clients.
- A team player who strives for continued personal development.
- Ability to work efficiently within a structured process.
- Demonstrate good decision making and problem-solving skills.
- Ability to co-ordinate activities within a cross-functional team.
- Ability to use insurance industry IT systems to efficiently deliver client service.
- Ability to appropriately engage with relevant outsourced parties.
- Compliance with regulatory and business procedures.
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential.
- CII or willingness to work towards this.
Client Service Advisor - Professional Services Group in London employer: Aon PLC.
Aon is an exceptional employer that fosters a collaborative and inclusive work culture, offering the flexibility to work both virtually and from our vibrant London office. With a strong focus on employee growth and development, we provide ample opportunities for professional advancement while ensuring our team members are supported in delivering outstanding service to our diverse clientele. Join us to be part of a dedicated team that values trust, innovation, and the pursuit of excellence in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor - Professional Services Group in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching Aon and its Professional Services Group. Understand their values and how they shape decisions for clients. This will help you show that you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Client Service Advisor, you'll need to engage with clients effectively. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Aon team and ready to contribute to their mission of better decision-making.
We think you need these skills to ace Client Service Advisor - Professional Services Group in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in the commercial insurance industry and any specific knowledge of Professional Indemnity, Management Liability, or Cyber Insurance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Client Service Advisor role. Share examples of how you've successfully engaged clients and resolved issues in the past, showing off your problem-solving skills.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to demonstrate your ability to engage with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aon PLC.
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial insurance industry. Understand the key concepts around Professional Indemnity, Management Liability, and Cyber Insurance. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or colleagues in the past. This will demonstrate your ability to engage positively with clients, which is crucial for success.
✨Be Ready to Problem-Solve
Think of specific instances where you've taken ownership of a problem and resolved it. Aon values decision-making and problem-solving skills, so be prepared to discuss how you approach challenges and what steps you take to find solutions.
✨Familiarise Yourself with Aon
Do some research on Aon’s products, services, and their position in the market. Understanding their mission to shape better decisions will help you align your answers with their values during the interview. Plus, it shows that you're proactive and genuinely interested in joining their team.
