At a Glance
- Tasks: Drive digital transformation in broking operations and enhance business processes.
- Company: Join Aon, a leader in global broking with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Be at the forefront of digital change in the insurance industry.
- Qualifications: Experience in insurance operations and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
The Digital Operations Business Partner (DOBP) is a senior, business‑facing role within Aon’s Global Broking Centre (GBC), accountable for shaping, enabling and embedding digital change across broking operations. This is not a traditional project or programme role. The DOBP operates as the bridge between operational reality and digital delivery—deeply embedded in BAU, trusted by business leaders, and able to translate insight into practical, implementable design that supports the GBC Target Operating Model. The role sits at the heart of Aon’s broking transformation, supporting platforms such as Aon Broker CoPilot (ABCoP), GRIDS, DPX (Digital Placement Exchange), PACT, and London Market digital trading platforms including Whitespace and PPL.
What the day will look like
- Business‑led digital change & requirements ownership: Act as the primary business owner for requirements across assigned digital platforms. Translate operational pain points and opportunities into clear, pragmatic digital design inputs. Balance structured requirements with insight‑led shaping, prioritisation and simplification. Ensure technology solutions reflect how work actually happens in broking and operations.
- Embedded BAU partnership: Operate as a visible, credible partner within BAU operations. Build deep understanding of broking, CSD, invoicing and downstream processes. Identify friction early and shape solutions before issues escalate into delivery or adoption risk.
- Design authority & decision support: Support design forums with clear options, trade‑offs and business recommendations. Protect the integrity of the agreed GBC Operating Model during iterative delivery. Partner with Operations Leaders and the Head of Operations Improvement to align delivery with business design.
- Change readiness & adoption: Take ownership of operational readiness for assigned platforms (process, data, roles and controls). Support cutover, early lifecycle adoption and stabilisation post‑go‑live. Act as a trusted point of reference on how new digital workflows fit into day‑to‑day BAU.
- Stakeholder partnership & influence: Build strong working relationships across GBC, ABS and Aon Technology. Be recognised for clarity, follow‑through and quality of thinking rather than positional authority. Act as a connector across business, technology and change communities.
- Digital fluency & continuous learning: Build strong understanding of Aon’s digital platforms and approved AI tooling. Translate new capabilities and market trends into practical implications for GBC. Model effective use of digital tools to simplify work and improve operational outcomes.
Skills and experience that will lead to success
- Essential: Strong experience in insurance operations and/or broking, ideally within the London Market. Proven track record in business‑led digital, process or operating model change. Ability to translate business needs into clear, pragmatic digital design and delivery input. Credibility operating with senior stakeholders in complex, matrixed environments. Excellent communication skills and sound judgement when balancing competing priorities.
- Desirable: Experience with broker workflows, placement processes or market platforms. Exposure to digital trading, workflow, contract or data platforms. Familiarity with structured change, product or delivery frameworks (used pragmatically).
What success looks like:
- Technology teams receive clearer, more actionable business input.
- Brokers and operations teams experience smoother delivery and stronger adoption.
- New tools land with higher confidence, lower rework and improved BAU outcomes.
- The GBC Operating Model is strengthened through delivery, not diluted.
London Market Digital Business Partner employer: Aon PLC.
Aon is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the London Market. Employees benefit from extensive growth opportunities, engaging in meaningful digital transformation projects that directly impact broking operations. With a strong emphasis on professional development and a supportive environment, Aon empowers its team members to thrive while shaping the future of digital change in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land London Market Digital Business Partner
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aon PLC.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace London Market Digital Business Partner
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aon PLC..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aon PLC.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aon PLC.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aon PLC..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aon PLC. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aon PLC. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
