At a Glance
- Tasks: Lead global application maintenance, manage incidents, and drive efficiency improvements.
- Company: Join Aon, a trusted leader in decision-making and service quality.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with diverse teams across the globe.
- Why this job: Make a real impact by optimising application landscapes and enhancing user experiences.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Posting Description Global Application Maintenance coordinates major incident and problem management and works closely with business and technology leaders to improve service quality, reduce run costs, and support product and portfolio roadmaps.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, team with varied strengths, and we are passionate about helping our colleagues and clients succeed.
What the day will look like Global AMS Strategy ensure sustainable corrective and preventive actions are implemented and tracked.
Vendor monitor and lead run costs, including vendor spend and resource allocations.
Drive initiatives that reduce support costs, improve efficiency and optimize the application landscape (e. g., rationalization, automation, shift-left).
Partner with Product, Portfolio and Delivery teams on demand planning and transition-to-support for new or changed applications.
Stakeholder ensure consistent triage, prioritization and resolution of incidents and service requests.
Coordinate with application developers, system analysts and product teams for domain expertise during complex incidents and problem investigations.
Ensure clear, timely communication of incident impact, status and final resolution to Portfolio Leaders and key partners.
Problem Management agree on improvement actions and drive them to closure.
Find opportunities for automation, self-service and “shift-left” support to improve user experience and reduce manual effort.
Knowledge sets clear direction, expectations and standards.
Trusted partner: Builds and maintains trust with senior business and technology leaders; operates as a credible advisor.
Strategic and focused: Balances long-term AMS strategy with short-term execution; sets priorities, makes trade-offs and drives accountability for outcomes.
Customer-focused: Strong customer-service orientation with a focus on business value, user experience and reliability.
Influence and customer management: Persuades and aligns various partners (including vendors and senior leaders) around decisions and change.
Change leadership: Comfortable with ambiguity; effectively leads teams through change and drives adoption of new methods, systems and operating models.
Data-driven: Uses metrics and analytics to inform decisions, challenge assumptions and improve performance.
Collaboration across cultures: Works effectively across regions, cultures and time zones; navigates organizational politics constructively.
Advanced problem-solving: Anticipates and proactively addresses issues; calls out appropriately and drives resolution of complex, multi-functional problems.
Clear communication: Communicates complex topics in a simple, structured way to both technical and non-technical audiences, including senior leadership.
Detail-aware with strategic view: Comfortable operating at the right level of detail while maintaining a broad, strategic perspective Functional Skills IT Service Management (ITSM): Deep experience with ITIL processes—especially Incident, Problem, Change and Configuration Management and their application at scale.
Vendor and contract management: Validated ability to lead strategic vendors and contractor resources, including performance management, commercial oversight and negotiation.
People leadership: Experience leading, coaching and developing global teams; workforce planning across employees and contractors.
Financial management: Experience owning and optimizing run budgets (Opex), including forecasting, cost transparency and cost optimization initiatives.
Stakeholder / relationship management: Skilled at managing expectations and relationships with senior business, product and technology stakeholders.
Business and domain acumen: Ability to understand core business processes and how AMS-supported applications enable them; links AMS performance to business value.
Architecture awareness: Working knowledge of system architectures supporting one or more core business areas (integrations, data flows, dependencies, cloud/on-prem patterns).
Service performance using these to drive continuous improvement.
Continuous improvement
Global Application Maintenance & Support (AMS) Leader employer: Aon PLC.
Join our dynamic Life Solutions team in London, where we foster a collaborative and innovative work culture that empowers employees to excel in their roles. As an Associate Director – Senior Technology Pre‑Sales, you will benefit from extensive professional development opportunities, competitive compensation, and the chance to work with cutting-edge technology in the insurance sector. Our commitment to employee growth and a supportive environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Global Application Maintenance & Support (AMS) Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aon PLC. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aon PLC. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aon PLC.!
✨Direct Apply to Aon PLC.
Let's not forget to apply directly through the Aon PLC. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global Application Maintenance & Support (AMS) Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aon PLC..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aon PLC.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aon PLC.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
