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- Tasks: Support clients with their Healthcare and Group Risk policies while managing data and reporting.
- Company: Join Aon, a leader in insurance with a collaborative and inclusive culture.
- Benefits: Enjoy a flexible hybrid work model and opportunities for career growth.
- Other info: Be part of a team that values learning and adaptability in the insurance industry.
- Why this job: Make a real difference by building relationships and supporting clients in a dynamic environment.
- Qualifications: Attention to detail, proactive attitude, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Client Service and Delivery Specialist supports Aon Sales Consultants in managing clients’ Healthcare and Group Risk policies. The role involves day‑to‑day client interaction, data management, reporting, and coordination of renewal and new business processes in a hybrid office/home environment.
Responsibilities
- Ensure the smooth running of an assigned portfolio of clients.
- Develop and maintain constructive, professional relationships with clients and insurers at all levels.
- Act as the first point of contact for day‑to‑day enquiries from clients, providers and internal/external sources.
- Respond independently to client and insurer queries pro‑actively while keeping Consultants informed.
- Coordinate administration of schemes, including invoicing, membership data, claims data, communications and related queries.
- Prepare template client reports requested by Sales Consultants.
- Resolve discrepancies in provider documentation before sending to clients.
- Produce accurate correspondence that adheres to brand guidelines.
- Gather accurate data for each client’s scheme renewal and assist with its analysis.
- Attend internal provider and product training.
- Maintain client records and data in line with Aon systems and protocols.
- Undertake ad‑hoc project work as required.
- Understand and comply with financial and industry regulations and legislation.
- Keep up‑to‑date knowledge of products and the marketplace.
- Build good working relationships with Aon colleagues across the business.
- Show commitment and dedication to the role and to Aon.
- Provide professional telephone handling service for internal and external contacts.
- Be a team player.
Qualifications
- High accuracy and attention to detail.
- Ability to work independently and proactively using own initiative.
- Relevant experience within the insurance industry preferred; knowledge of Group Risk industry highly desirable.
- Skill in building positive relationships with multiple stakeholders.
- Confident communicator with colleagues and clients at all organisational levels.
- Excellent listening, organisational and presentation skills.
- Willingness to learn and share knowledge.
- Adaptability to change.
- Proficiency in Microsoft Office applications, especially Excel.
Benefits
- Work in a SMART hybrid model that allows you to work from home or the office based on your lifestyle needs.
- The role is full‑time and provides opportunities for career development within Aon’s inclusive and agile culture.
Client Service Delivery specialist - Group Risk & Healthcare in England employer: Aon PLC.
Contact Detail:
Aon PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery specialist - Group Risk & Healthcare in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Aon's values and how you can contribute to their mission. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice your communication skills. As a Client Service Delivery Specialist, you'll need to be a confident communicator. Role-play with friends or family to get comfortable with potential questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Aon team!
We think you need these skills to ace Client Service Delivery specialist - Group Risk & Healthcare in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Delivery Specialist role. Highlight your experience in managing client relationships and any relevant skills in data management and reporting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance industry and how your skills align with the responsibilities listed in the job description. Let us know what makes you the perfect fit for Aon.
Showcase Your Communication Skills: As a Client Service Delivery Specialist, communication is key. In your application, demonstrate your ability to communicate effectively with clients and colleagues. Use clear and concise language, and don’t forget to proofread for accuracy!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Aon PLC.
✨Know Your Stuff
Make sure you brush up on your knowledge of the Group Risk and Healthcare sectors. Familiarise yourself with Aon's services and how they operate within the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Service Delivery Specialist, you'll need to communicate effectively with clients and colleagues. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. Practising clear and concise communication during the interview will demonstrate your capability.
✨Be Proactive
Highlight your ability to take initiative. Think of instances where you've independently solved problems or improved processes. This is key for the role, as you'll be expected to manage client queries and data proactively, so make sure to convey this mindset.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and attention to detail. Prepare by thinking through potential challenges you might encounter in the role and how you would handle them. This will show that you're ready to tackle the responsibilities head-on.