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- Tasks: Lead a dynamic team to deliver exceptional client service and optimise operational efficiency.
- Company: Join a global leader in risk and healthcare solutions with a collaborative spirit.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Be part of a diverse team with a focus on innovation and compliance.
- Why this job: Make a real difference in client service while developing your leadership skills.
- Qualifications: Experience in client service delivery and strong leadership abilities required.
The predicted salary is between 60000 - 75000 £ per year.
Leading the team to ensure delivery of great service, maximising efficiencies and delivery in line with key goals and performance indicators. CSD is located across the UK and supported by Operational Centres of Excellence in Poland and India. The role holder will have 2 UK based direct reports (who have up to 10 reports each) and oversee the delivery of the Service Centres.
Operational Oversight
- Leading the day-to-day activity of the CSD team.
- Collaborating with the Consulting Area Directors to ensure effective working relationships between the Consulting and CSD teams, so that together they drive client service and growth.
- Working with the Centres of Excellence leadership teams to identify opportunities for process optimisation and efficiency gains within the client service delivery function and implement solutions to enhance service quality and productivity.
Compliance with regulatory requirements and business procedures
- Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of required training) that may adversely affect the business.
- Collaborating closely with colleagues and Line Managers across the regional teams to ensure CSD are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained.
Client Service Delivery Operations Lead - Risk and Healthcare employer: Aon PLC.
Contact Detail:
Aon PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Operations Lead - Risk and Healthcare
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in client service delivery. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their goals and how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams or projects in the past. Highlight your ability to maximise efficiencies and drive performance, as these are key in the role of Client Service Delivery Operations Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Service Delivery Operations Lead - Risk and Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Client Service Delivery Operations Lead. Highlight your experience in leading teams, optimising processes, and delivering excellent service. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Leadership Skills: Since this role involves leading a team, be sure to highlight your leadership experience. Share examples of how you've motivated teams, improved performance, or driven client satisfaction. We’re all about collaboration and growth!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Aon PLC.
✨Know Your Stuff
Make sure you understand the key goals and performance indicators related to client service delivery. Familiarise yourself with the operational processes and compliance requirements of the company. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Client Service Delivery Operations Lead, you'll be overseeing a team. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and driving results. Be ready to discuss how you can maximise efficiencies and enhance service quality.
✨Emphasise Collaboration
This role requires working closely with various teams, including Consulting Area Directors and Centres of Excellence. Think about times when you've successfully collaborated across departments. Highlight your ability to build effective working relationships and drive client service and growth.
✨Prepare for Compliance Questions
Since compliance is a big part of this role, brush up on the relevant regulations and business procedures. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would approach risk management in this position.