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- Tasks: Assist customers with pension queries and provide excellent service through inbound calls.
- Company: Join Aon, a global leader in shaping better decisions for people worldwide.
- Benefits: Enjoy hybrid working, global wellbeing days, and a supportive, inclusive environment.
- Why this job: Empower customers while developing your skills in a rewarding, collaborative culture.
- Qualifications: No prior experience needed; just bring your passion for customer service and communication skills.
- Other info: Full training provided, with a focus on personal development and team support.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Advisor – Sheffield
Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Take a look at the below video to hear from a member of our team
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation
- Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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UK Operations & Customer Service Delivery Colleague I employer: Aon Hewitt
Contact Detail:
Aon Hewitt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Operations & Customer Service Delivery Colleague I
✨Tip Number 1
Familiarise yourself with Aon's values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not directly related to pensions or contact centres. Highlight your active listening skills and how you've effectively resolved customer queries in the past.
✨Tip Number 3
Practice common customer service scenarios that may arise in the role. Being able to demonstrate your problem-solving abilities and how you handle challenging interactions will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the hybrid working model. Discuss how you can manage your time effectively between home and the office, and express your eagerness to engage with the team and benefit from the supportive network at Aon.
We think you need these skills to ace UK Operations & Customer Service Delivery Colleague I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's not directly in pensions or a contact centre. Emphasise skills like communication, active listening, and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Aon. Mention how your skills align with the job requirements and your enthusiasm for helping customers.
Showcase Relevant Skills: Highlight any experience you have with Microsoft applications and your ability to handle challenging interactions. Use specific examples to demonstrate your problem-solving skills and proactive approach.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aon Hewitt
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, even if it wasn't in a formal customer service role.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you value their input and are ready to engage with customers effectively.
✨Highlight Attention to Detail
Since the role requires updating personal information accurately, be prepared to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain high standards.
✨Prepare for Common Customer Scenarios
Think about potential challenging customer interactions and how you would handle them. Be ready to role-play or discuss these scenarios during the interview to showcase your problem-solving skills.