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For Companies At a Glance
- Tasks: Support service improvement for Aon’s clients and manage invoicing operations.
- Company: Aon is a global leader in risk management and insurance solutions.
- Benefits: Enjoy flexible working, wellbeing days, and a supportive, inclusive culture.
- Why this job: Join a diverse team focused on making better decisions and enriching lives.
- Qualifications: Strong communication, problem-solving skills, and ability to multitask required.
- Other info: This is a 6-month fixed-term contract with hybrid working options.
Do you want to support delivery of service improvement for Aon’s Clients and Carriers? Can you work collaboratively with outsourced providers and internal partners to improve end to end service? This is a 6 months FTC. A hybrid role based out of Aon’s Chelmsford office but flexibility available to ensure Client and Business needs are delivered.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
This role will be responsible for the activity performed by Aon’s outsource BPO partner (Genpact) encompassing all elements of Invoicing for specific Business clusters. Each day will include various touch points with our BPO supporting priorities, business critical events and managing query pipeline. Equally working with internal and external partners as required to deliver critical metric outcomes. Look to enrich experience and capability through effective engagement.
How this opportunity is different
Support the long-term success of our Outsourced Invoicing operations. A proven model empowering individuals to shape decisions for their specific areas of responsibility.
Skills and experience that will lead to success
- Leadership
- Ability to support, influence and improve virtual teams
- Problem solving skills
- Balanced Flexibility
- Communication & Stakeholder Management
- Ability to build relationships with multiple stakeholders in a professional manner
- Ability to ask well-constructed questions in an environment which requires ongoing learning and development
- Ability to present all of Aon’s core values (Excellence, People, Integrity and Community) through internal and external interactions
- Planning & Organising
- Ability to use initiative
- Ability to multitask and complete tasks to deadlines
- Ability to assess, and complete, work with a high level of attention to detail
- Ability to work independently
- Analysis
- Efficient use and knowledge of IT technology
- Innovation and collaboration
- Ability to analyse data and provide insights
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
Technical Service Support - 6 Months FTC employer: Aon Hewitt
Contact Detail:
Aon Hewitt Recruiting Team
ReasonableAccommodations@Aon.com
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Support - 6 Months FTC
✨Tip Number 1
Familiarise yourself with Aon's core values: Excellence, People, Integrity, and Community. During your interactions, whether in interviews or networking, make sure to demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully navigated challenges in past roles. Be ready to discuss specific situations where you improved processes or resolved issues, as this aligns with the role's focus on service improvement.
✨Tip Number 3
Build connections with current or former employees of Aon through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience with IT technology and data analysis. Since the role involves managing invoicing operations and analysing data, showcasing your proficiency in these areas will be crucial in demonstrating your fit for the position.
We think you need these skills to ace Technical Service Support - 6 Months FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Service Support position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in service improvement, stakeholder management, or working with outsourced partners. Use specific examples to demonstrate your problem-solving skills and ability to work collaboratively.
Showcase Your Skills: Make sure to mention your leadership abilities, communication skills, and attention to detail. Aon values individuals who can multitask and manage their time effectively, so provide examples of how you've successfully done this in past roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Aon's mission and values. Mention how you can contribute to their inclusive and innovative workplace culture.
How to prepare for a job interview at Aon Hewitt
✨Understand Aon's Core Values
Before the interview, make sure you are familiar with Aon's core values: Excellence, People, Integrity, and Community. Be prepared to discuss how you embody these values in your previous experiences and how they align with your work ethic.
✨Showcase Your Problem-Solving Skills
Given the role's focus on improving service delivery, be ready to share specific examples of how you've tackled challenges in past roles. Highlight your analytical skills and how you've used data to drive decisions or improvements.
✨Demonstrate Effective Communication
Since the position involves working with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've successfully built relationships in previous roles and how you handle communication in a virtual team setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to multitask and manage priorities. Think of scenarios where you've had to juggle multiple responsibilities and how you ensured attention to detail while meeting deadlines.
