Senior pensions Administrator

Senior Pensions Administrator

Do you have strong attention to detail and commitment to provide ongoing quality?

Do you prioritise customer satisfaction to achieve service level agreements?

This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by:

• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients and requirements.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

Skills and experience that will lead to success

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written (by phone and in person).
• Numerically competent.
• Strong attention to detail and commitment to provide ongoing quality.
• Effective problem solving and analytical skills, including identifying solutions and making recommendations.
• Ability to effectively plan, prioritise and execute tasks, including adapting to shifting priorities, demands and timelines.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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