Digital Operations Business Partner

Are you a dynamic professional with a passion for business project management and digital transformation? We are seeking individuals with deep knowledge of the insurance industry, particularly the London market, to join our team. The ideal candidate will have experience in implementing digital tools, Business Process Mapping, and Product Management principles. Excellent communication skills, creative problem-solving, and the ability to bring teams together are essential. This hybrid role based in London offers flexibility to work from the office and virtually at home.

The Digital Operations Business Partner (DOBP) is a pivotal role within the Aon Global Broking Center (GBC), responsible for driving the digital transformation of our operations. As a Subject Matter Expert (SME) on end-to-end processes, technology requirements, and pilots, the DOBP will play a critical role in implementing and optimising digital tools and platforms. This role will center on key Aon 3x3 projects such as the new Target Operating Model, Aon Policy Link, Aon Broker CoPilot, Digital Placement Exchange for automated underwriting, and connections to external digital market trading platforms like PPL and Whitespace.

What the day will look like

• Strategic Alignment and Digital requirements: Work closely with the COO and GBC Leadership to align digital initiatives with the overall strategy and priorities. Act as Subject Matter Expert for new digital tools with GBC – internally developed as part of Aon 3x3 transformation projects and external. Coordinate with business stakeholders to define and document technology requirements and processes.
• Capabilities and Process Expertise Optimisation and Technology: Develop a deep understanding of Aon GBC core processes including linkages with network of Aon global office and London Market insurers. Map existing (As-Is) and future (To-Be) capabilities and processes to identify opportunities for digital transformation.
• Technology and Data: Link with Aon Technical teams who are driving the design, implementation and integration of new generation digital tools and platforms. Collaborate with external vendors to ensure the successful deployment of technology solutions. Ensure that digital tools and platforms are designed to enhance data quality and accessibility.
• Change Management and Training: Coordinate with Project Managers and Business Analysis assigned to different digital projects. Implement change management plans to support the adoption of new digital tools and processes. Provide training and support to colleagues to ensure effective use of digital platforms.

Skills and experience that will lead to success

• Essential Experience in business project management, with a strong focus on digital transformation.
• Deep knowledge of the insurance industry, including the London insurance market.
• Proven experience in implementing and managing digital tools and platforms.
• Experience in Business Process Mapping, in order to coordinate with BAs assigned to the digital projects.
• Good understanding of Product Management principles and methodologies.
• Excellent oral and written communication skills.
• Skilled in creative problem-solving, self-organized, and adept at balancing the big picture with the details that matter.
• Exceptional teammate, adept at bringing different parts of the organisation together to achieve business goals.

Desirable: Good knowledge of the insurance broking processes (submission, quote and bind) in the London Market. Knowledge of core digital initiatives in the London Market (market-wide initiatives and innovative trading/business models launched by insurers).

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.