At a Glance
- Tasks: Assist customers with pension queries and provide excellent service through inbound calls.
- Company: Join Aon, a global leader in risk management and employee benefits.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and wellness days.
- Other info: Full training provided, with opportunities for personal development in a dynamic environment.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: No prior experience needed; just bring your passion for customer service and communication skills.
The predicted salary is between 30000 - 42000 € per year.
Customer Service Advisor - Sheffield
Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
What the day will look like:
- Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation.
- Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your ongoing development and training needs.
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hybrid) in Sheffield
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to pensions. Understanding the types of queries you might encounter will help you feel more prepared and confident during the interview.
✨Tip Number 2
Practice your active listening skills. During the interview, demonstrate your ability to listen carefully and respond thoughtfully to questions. This will show that you can handle challenging interactions effectively.
✨Tip Number 3
Research Aon and their customer service philosophy. Knowing their values and how they approach customer care will allow you to align your answers with their expectations, making you a more attractive candidate.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues. Even if you haven't worked in a contact centre before, think of situations where you've provided excellent service or support in other roles.
We think you need these skills to ace Customer Service Advisor (Hybrid) in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, even if it's not directly related to pensions or contact centres. Emphasise your communication skills and any relevant roles where you interacted with customers.
Craft a Strong Cover Letter:In your cover letter, express your passion for customer service and your ability to handle challenging interactions. Mention your proactive approach and attention to detail, as these are key qualities for the role.
Showcase Relevant Skills:Highlight your active listening and problem-solving skills in your application. Provide examples of how you've resolved customer queries efficiently in previous roles, even if they were in different industries.
Research Aon:Familiarise yourself with Aon's values and work culture. Mention in your application how you align with their commitment to diversity, continuous learning, and customer empowerment.
How to prepare for a job interview at Aon Hewitt
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, even if it wasn't in a formal customer service role.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you value their input and are ready to engage with customers effectively.
✨Highlight Attention to Detail
Since the role requires updating personal information accurately, be prepared to discuss how you ensure accuracy in your work. You could mention any tools or methods you use to double-check your work.
✨Familiarise Yourself with Microsoft Applications
Brush up on your knowledge of Microsoft applications, as they are essential for this role. If you have experience using specific tools like Excel or Word, be ready to talk about how you've used them in previous roles.
