At a Glance
- Tasks: Assist customers with pension queries and provide excellent service through inbound calls.
- Company: Join Aon, a global leader in risk management and employee benefits.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and wellness days.
- Other info: Full training provided, with opportunities for personal development in a dynamic environment.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: No prior experience needed; just bring your passion for customer service and communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Advisor - Sheffield
Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
What the day will look like:
- Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation.
- Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your ongoing development and training needs.
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hybrid) in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aon Hewitt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aon Hewitt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Hybrid) in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aon Hewitt:Your cover letter is your chance to shine! Tell us why you want to work at Aon Hewitt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aon Hewitt!
How to prepare for a job interview at Aon Hewitt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
