At a Glance
- Tasks: Manage a diverse portfolio of SME clients and deliver exceptional service daily.
- Company: Join Aon, a global leader in insurance brokerage with a commitment to better decisions.
- Benefits: Enjoy hybrid work flexibility, comprehensive benefits, and two Global Wellbeing Days each year.
- Other info: Aon values diversity and offers equal opportunities for all applicants.
- Why this job: Experience a dynamic role with varied challenges and a supportive, inclusive culture.
- Qualifications: Good communication skills and awareness of FCA principles; organisation is key.
The predicted salary is between 28800 - 43200 £ per year.
Client Service Advisor – SME Insurance, Glasgow
Do you thrive in a client-focused environment where delivering exceptional service is at the heart of everything you do?
Are you ready to apply your commercial insurance expertise with a global leader and take the next step in your career?
This hybrid role offers the flexibility to work both virtually and from our Glasgow office.
You’ll be managing a portfolio of SME clients, each presenting distinct risk profiles and a broad mix of insurance needs. Working in a high-volume team within the small to medium business sector means engaging with a wide range of clients and challenges—making every day varied and rewarding.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
We deal with a wide variety of SME risks, managing a varied portfolio of clients with exposure to a wide variety of products. We are a high-volume team, as the clients that we deal with are in the small to medium sector, which gives us a good variety of clients and risks.
- To work closely with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI\'s
- Develop and maintain strong relationships with Appointed Representatives to facilitate smooth brokerage operations
- Comply with regulatory and other standards as directed by line management
- Process and manage transactions, ensuring accuracy and compliance with company policies and industry regulations
- Work with internal teams to resolve issues and enhance service delivery
- Manage your own book of business, dealing with clients through the full renewal cycle to provide consistency of service
- Participate in continuous professional development
- Consider improvements in Client risk & insurance programme design
- Negotiate with insurers to secure renewal terms, process Mid Term adjustments and cover extensions when required and deal with day-to-day enquiries
- Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
- Professionally represent Aon, demonstrating an understanding of Corporate objectives
How this opportunity is different
By joining Aon, you will become part of one of the world’s leading insurance brokers with offices all around the world. We offer a wide-ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business. You will work closely with colleagues in our Glasgow office as well as those around the UK.
Skills and experience that will lead to success
- Good awareness of FCA principles and Aon’s own Principles and Procedures
- Good level of technical knowledge in all commercial risks
- Good communication skills
- Very organised, with the ability to prioritise so work is delivered accurately and on time
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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2565399 #J-18808-LjbffrClient Service Advisor - SME Insurance in Glasgow employer: Aon Hewitt
Aon is an exceptional employer that prioritises client service and employee wellbeing, offering a hybrid work model in the vibrant city of Glasgow. With a strong commitment to professional development and a diverse, inclusive culture, Aon empowers its employees to thrive while managing a varied portfolio of SME clients. The comprehensive benefits package, including Global Wellbeing Days, ensures that you can maintain a healthy work-life balance while contributing to meaningful decisions that enrich lives worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor - SME Insurance in Glasgow
✨Tip Number 1
Familiarise yourself with the FCA principles and Aon's own procedures. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and regulatory standards, which is crucial for a Client Service Advisor role.
✨Tip Number 2
Network with current or former employees of Aon, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or resolved complex issues. This will showcase your ability to handle the varied challenges that come with managing a portfolio of SME clients.
✨Tip Number 4
Stay updated on current trends in the commercial insurance sector. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're proactive and passionate about your field.
We think you need these skills to ace Client Service Advisor - SME Insurance in Glasgow
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Client Service Advisor in SME Insurance. Familiarise yourself with the key skills and experiences mentioned in the job description, such as commercial insurance expertise and client relationship management.
Tailor Your CV:Customise your CV to highlight relevant experience in client service and commercial insurance. Use specific examples that demonstrate your ability to manage a portfolio of clients and your understanding of FCA principles and procedures.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for client service and your ability to thrive in a high-volume team. Mention how your skills align with Aon's values and how you can contribute to their mission of better decision-making.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail and organisational skills.
How to prepare for a job interview at Aon Hewitt
✨Understand the Role
Make sure you have a solid grasp of what a Client Service Advisor in SME Insurance does. Familiarise yourself with the specific responsibilities mentioned in the job description, such as managing a portfolio of clients and understanding their unique risk profiles.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples from your past experiences where you effectively communicated with clients or colleagues. Highlight how you resolved issues or enhanced service delivery through clear communication.
✨Demonstrate Organisational Skills
Being organised is crucial for this position. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a high-volume environment. Consider sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with FCA Principles
Having a good awareness of FCA principles is essential for this role. Brush up on these regulations and be prepared to discuss how they apply to the insurance industry, particularly in relation to client service and compliance.
