Claims Management Executive - Birmingham or Leicester

Are you an accomplished claims professional who is passionate about securing the best possible claims outcomes for your dedicated portfolio of clients? Are you comfortable in client-facing scenarios and able to articulate sometimes complex information and data in an easy-to-understand way? If so, then we have a superb opportunity for a Claims Management Executive to join our team on a hybrid basis to work both from home and from either the Birmingham or Leicester office.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this exciting role, you will be joining a UK-wide team of CMEs who work collaboratively to knowledge share, test understanding and ensure best practice. You will inherit a portfolio of key corporate clientele, some of whom have global exposures, and will quickly build effective working relationships with the key individuals therein. Some of your key responsibilities will include:

• Understand and agree what commercial claims services and capabilities the client will require and coordinate with Aon Claims and related teams accordingly.
• Coordination and proactive management of Claims Review meetings with Client and Insurer as appropriate ensuring the meeting is outcome-driven.
• Provide meaningful insight on insurers' willingness to pay claims.
• Challenge reserves, monitor insurer performance against SLAs, identify claims patterns and issue reports and mentorship accordingly both internally and externally.
• Seek interim payments with insurers and loss adjusters where appropriate, paying particular attention to existing Insurer SLA commitments.
• First line approach on discussions with insurers and loss adjusters on any disputed or contentious claim.

How this opportunity is different

This is a phenomenal opportunity to utilise your UK Property, Fleet and/or Liability claims expertise in what is mainly a field-based role. You will have plenty of client and insurer interaction on a face-to-face basis and will use your client advocacy skills at all stages of the process.

Skills and experience that will lead to success

• Experience of handling UK Commercial Insurance Claims with an emphasis on the core classes of Motor, Property and Liability.
• Relationship management.
• Presentation skills.
• Outstanding problem-solving skills.
• Knowledge of Insurer markets, insurance programmes and global placements.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.