UK Senior Pensions Administrator in Sheffield

We are looking for experienced pensions professionals to join our team. This role does not require experience at a senior level but if you have experience in a pensions administration environment and you’re looking to take the next step in your career, then we want to hear from you. We will help you to nurture your existing skills and help you to find the best of you. You will be willing to continue to learn in a fast-paced business, as part of a determined team with a strong bond, in an environment where you feel at home. You will have opportunities to progress your career and benefit from a market-leading benefits package.

Life at Aon: Aon is a global firm with local values. We are committed to offering opportunities to colleagues from all backgrounds. We build close teams based on the same ethos, across the globe. We work as one, as Aon United. At Aon, we follow the hybrid workstyle, working at least 50% of your time in the office but with the flexibility to do this however it suits you. Our office spaces are modern and vibrant workspaces where teams can work and thrive off the social connections this provides.

This role will be based in our Sheffield office in the lively Ecclesall Road area of Sheffield with many shops, a gym, restaurants and bars close by. Commuting is easy with great public transport links and parking available in the area. The Sheffield team is a team of around 150 colleagues with many different roles including Project Teams, our unique pensions service centre, our core administration teams and IT colleagues. We are not a huge team, which gives us the ability to recognise achievements and connect with people on a personal level.

The team is a hard-working diverse team with a strong but inclusive bond, with many social events and opportunities. As a firm, we are committed to wellbeing and offer many wellbeing initiatives including social and wellbeing zones within the office, healthcare support, and two additional wellbeing days off a year to allow colleagues to recharge. Our benefits structure is truly outstanding and can be tailored to suit your individual needs.

Your Role at Aon: As a Senior Administrator, you will provide high-quality administration support for internal and external clients by:

• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects, both internal and client projects.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs.
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

Skills and experience that will lead to success:

• Team player, who can work to tight deadlines.
• Ability to identify and implement best practice.
• Proven record in coaching and mentoring.
• Strong analytical skills.
• Excellent communication skills, both verbal and written.
• Excellent attention to detail and commitment to provide ongoing quality.
• Good understanding of Word and Excel.
• Strong numerical skills.

How we support our colleagues: In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, recognising that flexibility goes beyond just the place of work.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.