UK Pensions Team Manager in Sheffield

We are looking for an experienced pensions professional to join our managerial team. For this role, we are looking for an energetic pensions professional who has the ability to engage a team to fulfil the best of their potential. Managerial experience is preferred but not essential. This role may suit an experienced Senior Administrator or similar, looking to take the next step in their career.

You will have a proven record in colleague engagement. You will know what really makes a team tick, and through empowering colleagues you will drive success in a fast-paced environment. We are looking for a leader with strong interpersonal skills, who is passionate about colleague development and positively impacting the careers of our colleagues. You will be dedicated to providing a client service that we can be proud of.

You will go above and beyond to ensure that we deliver a quality service which represents the team you manage. You will be willing to continue to learn in a fast-paced business, as part of a determined team with a strong bond, in an environment where you feel at home. You will have opportunities to progress your career, and you will benefit from a market-leading benefits package.

As a Team Manager, you will be responsible for ensuring that we provide a high-quality administration service for internal and external clients by:

• Owning and driving performance activities in the team including goal setting, and holding colleagues accountable for performance in line with SMART objectives.
• Driving colleague engagement through regular 1 to 1 meetings, reviewing performance and providing constructive feedback.
• Further enhancing colleague engagement by empowering colleagues and providing clear career guidance, connecting with colleagues to understand them as people and building an understanding of what drives them to succeed and bring their best work.
• Managing the recruitment process to ensure expertise and resource levels are maintained and hold a clear succession plan for your team, keeping on top of the talent review process, and identifying and addressing knowledge gaps to minimise risk to the business.
• Organisation of the team’s workloads to ensure all priorities and deadlines are adhered to.
• Using data to understand your team’s performance including productivity, quality and training requirements.
• Identifying areas where processes need to be tightened and management of risk – encouraging a “right first time” approach.
• Holding a constant open and honest dialogue with all internal stakeholders, building strong relationships with senior leadership and client management teams.
• Providing oversight and leadership on projects to ensure understanding of resource requirements and project deliverables impacting team capacity.
• Driving and promoting the implementation of best practice on the team and ensuring consultation with relevant stakeholders in line with agreed change management processes.
• Promoting healthy recognition practices on the team – recognising strong performance and promoting a positive working environment where colleagues can thrive.
• Ensuring budgetary requirements are adhered to – including close management of holidays, expenses and overtime.
• Supporting strategic projects – for both existing and new clients.
• Comfortable speaking to clients and taking ownership and accountability for providing a strong client service.

Pensions experience is not required but a willingness to learn and a determination to provide excellent client service is a must.

Skills and experience that will lead to success:

• Proven in colleague development/coaching.
• An engaging person with strong interpersonal skills.
• Proven experience of building strong relationships, both internally and with clients.
• Ability to carefully plan resources and deliver to multiple deadlines.
• Ability to identify and implement best practice.
• Strong analytical skills.
• Excellent communication skills, both verbal and written.
• Excellent attention to detail and commitment to provide ongoing quality.
• Proven record in ensuring best practice.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.