At a Glance
- Tasks: Deliver exceptional customer service through inbound calls and written queries.
- Company: Join Aon, a trusted team dedicated to making better decisions for customers.
- Benefits: Structured training, hybrid work model, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on career development.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Location: Sheffield (Hybrid – approx. 50% office requirement)
Working Hours: Monday–Friday, 08:45–17:00
Type: Inbound Calls Only – No Cold Calling
Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team. No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success. You’ll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.
What the day will look like:
- In this role, you will be the first point of contact for customers with day‑to‑day questions about their pension.
- Delivering an excellent customer experience through inbound telephone and written queries.
- Providing accurate, easy‑to‑understand information from our customer and knowledge databases.
- Processing updates to personal information with strong attention to detail.
- Preparing and sending written pension information to members.
- Guiding customers through documentation and forms.
- Setting clear expectations and explaining processes in a supportive, professional manner.
- Working on‑site weekly as part of our hybrid model to benefit from coaching, development, and team support.
How this opportunity is different:
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A proactive approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
Customer Service Adviser in Sheffield employer: Aon Corporation
Aon is an exceptional employer located in Sheffield, offering a hybrid work model that promotes a healthy work-life balance while fostering a collaborative and supportive team environment. With comprehensive training provided, employees have ample opportunities for personal and professional growth, making a meaningful impact on customers' lives through their roles as Customer Service Advisers. The company values inclusivity and trust, ensuring that every team member feels empowered to succeed and contribute to the overall mission of enriching lives worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aon and its values. This will help you connect your answers to what they care about, showing that you're not just another candidate but someone who genuinely wants to be part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, this role is all about delivering an excellent customer experience, so showcasing your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Adviser in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can deliver exceptional customer service, so don’t hold back on showcasing relevant examples!
Show Your Passion:Let your enthusiasm for helping customers shine through in your written application. We’re looking for candidates who are genuinely excited about providing support and making a difference, so share why this role speaks to you!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, we want to understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Aon Corporation
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer queries in the past, even if they’re from different contexts.
✨Familiarise Yourself with Aon's Values
Take some time to research Aon’s mission and values. Being able to articulate how your personal values align with theirs can really set you apart. Show that you’re not just looking for any job, but that you genuinely want to contribute to their team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions, and summarise what the interviewer says to show you’re fully engaged.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an upset customer or how you ensure accuracy when processing information. This will help you feel more confident during the interview.
