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- Tasks: Manage key technical activities in a dynamic broking environment.
- Company: Join Aon, a global leader in shaping better decisions for clients worldwide.
- Benefits: Enjoy flexible hybrid work, bonuses, private medical care, and wellbeing days.
- Why this job: Make a real impact while developing your career in an inclusive, supportive culture.
- Qualifications: Relevant insurance experience, strong communication skills, and attention to detail required.
- Other info: Aon values diversity and offers reasonable adjustments for applicants with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
Senior Client Service Delivery Specialist
Senior Client Service Delivery Specialist
Senior Client Service Delivery Specialist
Senior Client Service Delivery Specialist – Global Broking Centre
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?
Do you thrive in making a difference in your role and continually seek to improve processes?
Are you looking for a role that offers you a structured career path and ongoing development?
Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process.
A usual day as a Senior Client Service Delivery Specialist will involve:
- Engagement with the broking teams – large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
- Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
- Provide SME technical placement advice to the Brokers as required.
- Complex post placement query handling
- Liaising with underwriters and Aon network offices.
- Sharing best practice
- Presenting ideas on process improvements. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
- Representing CSD in certain GBC-wide technical Responsible for conducting technical slip reviews
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success.
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Relevant experience within the insurance industry required.
- Understanding of insurance risk
- Excellent listening, organisation, and presentation abilities.
- An organised, highly personable, and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
- Technical knowledge and an in depth understanding of the process from pre to post placement.
- Subject matter expert providing technical guidance and support to brokers on complex risks.
What\’s in it for you.
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself.
- Structured onboarding & training process
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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Allied World Assurance Company Holdings, Ltd
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Senior Client Service Delivery Specialist | London, UK employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Delivery Specialist | London, UK
✨Tip Number 1
Familiarise yourself with the insurance industry, especially in areas related to broking and placement processes. Understanding the technical aspects of insurance contracts will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the insurance sector, particularly those who work in client service delivery roles. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've improved processes or handled complex queries in previous roles. This will showcase your ability to thrive in a busy environment and make a difference.
✨Tip Number 4
Research Aon's values and culture to align your approach during interviews. Highlight your willingness to learn and share knowledge, as well as your commitment to teamwork and collaboration, which are key aspects of their work environment.
We think you need these skills to ace Senior Client Service Delivery Specialist | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the insurance industry, particularly any roles that involved client service delivery or broking. Use specific examples to demonstrate your attention to detail and ability to work under deadlines.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Aon's values. Mention your willingness to learn and share knowledge, as well as your experience in managing complex insurance placements.
Showcase Your Technical Skills: Emphasise your technical knowledge and proficiency in tools like Word and Excel. Provide examples of how you've used these skills to improve processes or support colleagues in previous roles.
Highlight Collaboration Experience: Since the role involves working with various teams, include examples of past experiences where you successfully collaborated with others. This could involve liaising with underwriters or working alongside brokers to achieve common goals.
How to prepare for a job interview at Aon Corporation
✨Showcase Your Technical Knowledge
As a Senior Client Service Delivery Specialist, you'll need to demonstrate your understanding of the insurance process from pre to post placement. Be prepared to discuss specific examples of how you've provided technical guidance in previous roles.
✨Emphasise Your Attention to Detail
This role requires a high level of accuracy and attention to detail. During the interview, highlight instances where your meticulous nature has led to successful outcomes, especially in managing complex insurance contracts.
✨Demonstrate Your Teamwork Skills
Collaboration is key in this position. Share experiences where you've worked effectively within a team, particularly in high-pressure environments, to achieve common goals or improve processes.
✨Prepare for Process Improvement Discussions
Aon values continuous improvement, so be ready to present ideas on how you can enhance existing processes. Think about past experiences where you've identified inefficiencies and successfully implemented changes.
