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- Tasks: Lead client management strategies and enhance employee experience across Aon.
- Company: Join Aon, a global leader in shaping better decisions for people worldwide.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team culture.
- Other info: Flexible working options with opportunities for professional growth.
- Why this job: Make a real impact on client success and employee experiences in a dynamic environment.
- Qualifications: Proven leadership skills and experience in client management.
The predicted salary is between 80000 - 100000 ÂŁ per year.
The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. This is a hybrid position with flexibility to work both virtually and from our London head office.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Client Management Strategy & Best Practice
Design and own the Employee Experience client management strategy, aligned to:
- Aon Client Leadership engagement model and Global Standards (Client Planning, Articulating Value, Client Feedback, Proactive Jeopardy and Recovery Management).
- Aon United ways of working and the 3x3 Plan.
Define what “good to great” looks like for client management in Employee Experience (mindsets, behaviours, minimum standards). Create and maintain playbooks, toolkits and templates for:
- Client segmentation and coverage models within Employee Experience.
- Client planning (relationship maps, whitespace analysis, opportunity plans).
- Governance around client reviews, pipeline reviews and jeopardy reviews.
Enablement of Client Leaders.
Head of Client Management - Employee Experience in London employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Management - Employee Experience in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Head of Client Management role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Aon's client management strategy. Dive deep into their Employee Experience initiatives and think about how you can contribute to their goals. Show us that you’re not just a fit for the role, but that you’re passionate about making a difference!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past that demonstrate your ability to design and implement successful client management strategies. We want to hear how you've turned challenges into opportunities in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Aon.
We think you need these skills to ace Head of Client Management - Employee Experience in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Client Management role. Highlight your experience in client management and how it aligns with Aon's Employee Experience goals. We want to see how you can bring value to our team!
Showcase Your Strategy Skills: In your application, emphasise your ability to design and implement strategies. Share examples of how you've successfully defined client management practices in the past. We love seeing candidates who can think strategically and drive results!
Be Authentic: Let your personality shine through in your written application. We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Don’t be afraid to share your passion for employee experience and client success!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aon!
How to prepare for a job interview at Aon Corporation
✨Know the Company Inside Out
Before your interview, make sure you research Aon thoroughly. Understand their mission, values, and the specifics of the Employee Experience business. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Strategic Thinking
As the Head of Client Management, you'll need to demonstrate your ability to design and implement strategies. Prepare examples from your past experiences where you've successfully defined client management strategies or improved client success. Be ready to discuss how you would apply these skills at Aon.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to client management and employee experience, and prepare structured responses using the STAR method (Situation, Task, Action, Result) to illustrate your thought process.
✨Emphasise Collaboration and Inclusivity
Aon values teamwork and inclusivity, so be prepared to discuss how you've worked with diverse teams in the past. Share specific examples of how you've fostered collaboration and built trust within your teams, as this aligns with Aon's culture and goals.