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- Tasks: Support colleagues in delivering outstanding customer service and improve processes.
- Company: Join Aon, a global leader in shaping better decisions.
- Benefits: Enjoy flexible working, structured training, and a comprehensive benefits package.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Attention to detail, teamwork skills, and a willingness to learn.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Due to growth, we are expanding our client service delivery team; these roles are initially 12-month FTC positions.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking/placement process. A usual day as a Client Service Delivery Specialist will involve:
- Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high-value insurance placements.
- Using technical systems and engaging with Offshore Partners to produce policy documents/invoice requests.
- Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
- Building strong relationships with CSD colleagues, brokers, and other internal stakeholders.
- Monitoring the risk life cycle/your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practices, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have the skills and ability to progress your career at Aon.
Skills and experience that will lead to success
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Experience within the insurance industry.
- Understanding of insurance risk.
- Excellent listening, organisation, and presentation abilities.
- An organised, highly personable, and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
What's in it for you
- Structured onboarding & training process.
- Discretionary bonus.
- Pension and life assurance scheme.
- Private medical care.
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme.
- Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
Client Service Delivery Specialist / Broker Support in London employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Specialist / Broker Support in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Service Delivery Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Aon's values and how they align with your own. Be ready to discuss how you can contribute to their mission of better decisions and outstanding customer service. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your communication skills! As a Client Service Delivery Specialist, you'll need to be personable and approachable. Try mock interviews with friends or family to refine your responses and ensure you come across as confident and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Aon team. Good luck!
We think you need these skills to ace Client Service Delivery Specialist / Broker Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Delivery Specialist role. Highlight your experience in the insurance industry and any relevant skills that match the job description. We want to see how you can make a difference!
Showcase Your Attention to Detail: Since this role requires high attention to detail, include examples in your application that demonstrate your ability to manage complex tasks accurately. We love candidates who can keep things organised and on track!
Be Personable and Approachable: In your written application, let your personality shine through! We value strong communication skills and a friendly approach, so don’t hesitate to show us who you are and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Aon!
How to prepare for a job interview at Aon Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance industry and the specific role of a Client Service Delivery Specialist. Familiarise yourself with key terms, processes, and the types of insurance contracts you'll be dealing with. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
As this role involves building strong relationships with colleagues and clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated in past roles, especially in busy environments. This will demonstrate your ability to thrive under pressure and collaborate effectively.
✨Highlight Your Attention to Detail
Since high attention to detail is crucial for this position, come prepared with examples that showcase your meticulousness. Whether it's a project you managed or a process you improved, be ready to discuss how your attention to detail led to successful outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values and career goals.
