At a Glance
- Tasks: Provide top-notch service to clients in the insurance sector and collaborate with global teams.
- Company: Join Aon, a leader in professional services with a focus on better decision-making.
- Benefits: Flexible working options, competitive salary, and opportunities for personal development.
- Other info: Be part of a supportive team that values trust and collaboration.
- Why this job: Make a real impact by helping clients navigate their insurance needs in a dynamic environment.
- Qualifications: Experience in commercial insurance and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group.
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required.
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network.
- Take ownership of problems and their resolution, seeking assistance where necessary.
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes.
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How this opportunity is different
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills and experience that will lead to success
- Experience and relevant technical knowledge gained in the commercial insurance industry.
- Understanding of the insurance market dynamics.
- Good oral and written communication skills.
- Good working knowledge of Microsoft systems including Word and Excel.
- Ability to positively engage clients.
- A team player who strives for continued personal development.
- Ability to work efficiently within a structured process.
- Demonstrate good decision making and problem-solving skills.
- Ability to co-ordinate activities within a cross-functional team.
- Ability to use insurance industry IT systems to efficiently deliver client service.
- Ability to appropriately engage with relevant outsourced parties.
- Compliance with regulatory and business procedures.
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential.
- CII or willingness to work towards this.
Client Service Advisor - Professional Services Group in London employer: Aon Corporation
Aon is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexibility to work both virtually and from our vibrant London office. With a strong focus on employee growth, we provide opportunities for professional development and the chance to engage with a diverse range of clients in the Professional Services Group. Join us to be part of a team that values trust, innovation, and the pursuit of better decisions for our clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor - Professional Services Group in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Aon and its Professional Services Group. Understand their values and how they shape decisions for clients. This will help you show that you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Client Service Advisor, you'll need to engage with clients effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Aon team and ready to contribute to our mission of better decisions.
We think you need these skills to ace Client Service Advisor - Professional Services Group in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Service Advisor role. Highlight your experience in the commercial insurance industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since good communication is key in this role, use clear and concise language in your application. Whether it’s your CV or cover letter, let your personality shine through while maintaining professionalism. We love a bit of flair!
Highlight Teamwork and Autonomy:We’re looking for someone who can collaborate well but also work independently. Share examples from your past experiences where you’ve successfully balanced both. This will show us you’re a great fit for our inclusive team culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Aon Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial insurance industry and Aon's services. Familiarise yourself with key terms like Professional Indemnity, Management Liability, and Cyber Insurance. This will show that you're not just interested in the role but also understand the nuances of the business.
✨Showcase Your Communication Skills
As a Client Service Advisor, you'll need to engage effectively with clients and colleagues. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully communicated complex information in the past, as this will demonstrate your ability to connect with clients.
✨Demonstrate Team Spirit
Aon values collaboration, so be ready to discuss how you've worked within teams before. Share specific instances where you contributed to a team goal or helped resolve a conflict. This will highlight your ability to work well with others while still being comfortable taking ownership of your tasks.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and Aon's approach to client service. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
