Claims Advocate - Speciality Lines in London

Aon Risk Solutions is currently looking for a Claims Advocate – Speciality Lines to join our UK Claims Team, working with a portfolio of multinational and large corporate clients. You will be responsible for managing a dedicated portfolio of Professional Indemnity (PI), Directors & Officers (D&O), Crime and Cyber claims for UK and multinational clients, and supporting the wider team on complex and strategic matters placed through the London Market Bureau. This is a hybrid role which can be based from either Leeds, London or Manchester.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Leading a portfolio of speciality lines claims, specifically PI, D&O, Crime and Cyber, including London Market Bureau‑placed risks, ensuring proactive, efficient and commercially focused resolution.
• Delivering a high‑quality claims service to clients, including day‑to‑day claims handling, strategic guidance, and coordination across these product lines.
• Handling cases in line with FCA guidelines, relevant pre‑action protocols, and established internal procedures, including the management of matters within the Bureau environment.
• Setting, maintaining and reviewing appropriate claims reserves in accordance with internal and client requirements.
• Analysing PI, D&O, Crime and Cyber policy wordings to establish coverage positions, advising clients on strategy, and supporting the effective presentation of claims to insurers.
• Providing clear, timely and solutions‑focused claims advice to clients to facilitate effective negotiation and settlement.
• Acting as a key claims contact for allocated clients, building and maintaining strong relationships and ensuring that expectations are handled and met.
• Liaising with a wide range of stakeholders (clients, insurers, brokers, legal representatives and internal colleagues) to progress claims, resolve issues and remove barriers to settlement.
• Establishing and maintaining accurate electronic claim files; processing claims information and coordinating internal claims‑related activities to ensure data quality and audit readiness.
• Identifying and escalating complex, high‑value or contentious matters appropriately, contributing to claims strategies and to the development and sharing of best practice within the team.
• Supporting the development of relationships with key clients and markets, including participation in client meetings, market meetings and presentations where required.
• Working in compliance with Aon UK Limited policy guidelines, including active participation in risk management activities (such as completion of mandatory training) that may affect the business, interests or reputation of any Group Company.

How this opportunity is different:

You will be joining a genuinely market‑leading specialty claims team, working on complex PI, D&O, Crime and Cyber programmes. As a Specialty Lines Claims Advocate, you won’t just process claims – you’ll shape claim strategy, influence outcomes and build a profile with major corporate clients. You’ll collaborate closely with experienced Claims Advocates, specialist brokers and...