At a Glance
- Tasks: Build relationships with multinational clients and drive employee engagement.
- Company: Join Aon, a global leader in Employee Experience solutions.
- Benefits: Enjoy flexible working, wellbeing days, and a supportive culture.
- Other info: Inclusive workplace with opportunities for continuous learning and career growth.
- Why this job: Make a real impact by shaping client strategies and driving growth.
- Qualifications: Strong communication skills and ability to manage multiple projects.
The predicted salary is between 45000 - 55000 £ per year.
Are you a great communicator, willing to build relationships with multinational corporate clients and eager to learn global benefits in the Employee Experience industry? The Client Account Manager is responsible for owning and growing key client relationships for our Employee Experience offering. This role focuses on revenue retention, contract management, and growth from existing clients, while also identifying and converting new revenue opportunities.
Acting as a strategic partner, the Client Account Manager ensures our solutions deliver measurable value, drive employee engagement, and support clients’ broader people and culture strategies. They are responsible for ensuring global governance is in place – that filters down to the regional teams. The Global Client Manager should set goals for the regional leads and understand what is going on in all the regions.
What the day will look like:
- The Client Manager (CM) acts as the prime point of contact in managing the largest Global client relationships in Multi-National Clients (MNC) and has the proven ability to manage small and medium clients globally.
- The CM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and revenue growth.
- The CM is actively expected to contribute to Client Management Leadership, MNC and broader Employee Experience initiatives.
Client Relationship:
- Acting as primary point of escalation for the client, develop relationships to build trust with senior members within the client organisation.
- Act as an expert on Aon services including operations, standard delivery model and product providing support and expertise to clients.
Financial Management:
- Accountable for billing and ensuring the client meets their requirements.
- Checking and confirming fees being billed to the client are correct as well as invoices.
Client Documents:
- Maintaining case studies for your clients to be shared with prospects.
- Accountable for Global Contract Renewal process, including commercial terms, scope and SLA.
Client Project Oversight:
- Accountable for scoping and agreeing change requests with the client for regional items.
- Reviewing periodically the portfolio of projects to ensure projects are on track.
- Determine plans to bring back on track if not.
Risk Management:
- Ensure compliance with Code of Conduct and other relevant legislation.
- Identify service delivery risks for each client, ensuring mitigating actions are implemented and tracked as appropriate.
How this opportunity is different:
The CM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including ongoing administration, projects, change, revenue and relationship. The CM is also responsible for improving quality in both the delivery of change and business as usual activities. This role partners with our clients to achieve joint goals and objectives.
Skills and experience that will lead to success:
- Building your integrity and credibility with clients and colleagues.
- Strong communication skills, helping you to explain complex issues to clients and colleagues.
- Confident in expressing your viewpoint, both with colleagues and clients.
- Constructive questioning and active listening skills to build a clear and deep understanding of the client’s circumstances.
- An ability to positively influence the behaviours and decisions of others: both clients and colleagues.
- An ability to manage multiple relationships and projects concurrently.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace.
If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aon Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aon Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aon Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Aon Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aon Corporation!
How to prepare for a job interview at Aon Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
