Vice President - Bermuda Claims Leader in Hamilton

Posting Description

AON (BERMUDA) LTD.

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VICE PRESIDENT – BERMUDA CLAIMS LEADER

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

This is an in-office role working from our Hamilton, Bermuda office location.

What the day will look like

• Mentor, develop and engage members of the claims team.
• Demonstrate broad technical knowledge across multiple functions and transfer that knowledge through internal knowledge sharing, thought leadership and participation in internal calls, newsletters and technical forums.
• Serve as the client’s advocate with Bermuda insurers, including reviewing coverage positions and determining strategies to achieve favorable outcomes.
• Engage insurers in the resolution of complex and high-value claims.
• Provide expert advice on claims processes and coverage issues across multiple product lines, including but not limited to Property, Casualty, Cyber, Financial Lines, Healthcare and Professional Indemnity.
• Work with brokers to maintain open and effective communication between broking and claims.
• Establish and document claims processes, procedures and quality standards.
• Drive formal process design and continuous improvement to enhance colleague and client experience.
• Lead or participate in audits (e.g. pre-renewal audits, reserve reviews, closure prospects) and oversee claim file governance.
• Ensure accurate entry and ongoing maintenance of claims information in internal systems and platforms, including Aon Claims Co-Pilot.
• Coordinate the delivery of claims analysis, reports and insights into trends.
• Use data and analytics to improve claims outcomes and support internal and external clients.
• Safeguard the integrity of claims data and ensure it is used appropriately across the business.
• Share claims insights, trends and trading partner experience to support future placements, policy wording and business development.
• Perform any other responsibilities as required by the manager(s) to achieve the purpose of the role.

How this opportunity is different

This is a rare opportunity to take end-to-end ownership of the operational, budgetary, leadership and strategic aspects of Aon’s Bermuda claims operation. Our approach to claims management is straightforward: through hard work, dedication and creative thinking, we help clients achieve favorable claim outcomes. We are proud of the investment Aon has made in this critical capability and firmly believe that our Claims team is a significant competitive advantage for our clients.

Skills and experience that will lead to success

• Deep understanding of the Bermuda claims market, with strong technical expertise across commercial lines and complex policy wordings.
• Proven operational leadership experience, including strategic decision making and ownership of processes, data and quality assurance.
• Demonstrated ability to manage the claims lifecycle from first notification through to resolution, including complex and high-value matters.
• Consistent delivery of high-quality service to both internal and external clients.
• Strong knowledge of key market participants and insurer partners, and the ability to act as a trusted adviser and client advocate.
• Effective negotiation skills, including experience engaging with insurers to resolve coverage issues and advance claim outcomes.
• Excellent verbal and written communication skills, with the ability to build strong relationships across claims, broking, clients and insurers.
• A track record of developing, mentoring and engaging team members while balancing broader operational responsibilities.
• At least 10 years’ claims experience preferred, or commensurate legal or commercial risk/insurance experience.

Required Skills

Quality Control (QC), Risk Management, Test Planning, Workflow Process, Business Analysis, Business Communications, Case Management, Claims Negotiations, Claims Processing, Claims Resolution, Claims Training, Customer Relationship Management (CRM), Data Analysis, Document Management, Process Improvements, Product Requirements, Project Management

Reporting line

The successful candidate will report to Aon Bermuda Ltd.’s Chief Executive Officer, with a helix report to Aon’s Chief Claims Officer – United States and Bermuda.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Disclaimer: As per Immigration law, first preference will be given to suitable Bermudians, Spouses of Bermudians, BOTCs or PRC holders. Applications must include a detailed resume.

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