At a Glance
- Tasks: Lead a dynamic team to enhance client service and drive operational excellence.
- Company: Join Aon, a global leader in shaping better decisions for clients.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to work internationally and enhance service delivery.
- Why this job: Make a real impact by improving client experiences and developing your leadership skills.
- Qualifications: Strong leadership, communication, and problem-solving skills; client-facing experience preferred.
The predicted salary is between 57692 - 70512 £ per year.
UK CSD Team Leader – Fixed Term 12 Month Contract
Do you enjoy leading people and improving client service?
Are you ready to help shape a high-performing Client Service Delivery team?
Join Aon as a UK Client Service Delivery Team Leader and help colleagues deliver brilliant outcomes for clients!
This is a hybrid role with flexibility to work virtually and from an Aon office, aligned to local smart working policy.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As Team Leader, you will lead a team of client service representatives and oversee the delivery of client services.
You will support service quality, client satisfaction, operational performance and colleague development across the UK Client Service Delivery team.
- Lead, mentor and coach client service representatives to support high performance and professional development.
- Oversee service delivery to support adherence to service level agreements and strong client outcomes.
- Act as the escalation point for client inquiries and work with colleagues to resolve complex issues promptly.
- Monitor team performance measures, client feedback and service delivery reporting to identify improvement opportunities.
- Work with business partners to identify process improvements that enhance service quality, productivity and efficiency.
- Support compliance with relevant regulations, Aon policies and procedures governing client service delivery.
- How this opportunity is different
This role gives you the opportunity to combine people leadership, client service management and operational improvement in a busy UK Client Service Delivery environment.
You will work closely with UK colleagues and our Client Service Delivery Centres in Krakow and India, helping to strengthen ways of working across teams and improve the experience for both clients and colleagues.
The successful candidate will play an important role in building team capability, improving service consistency and identifying practical opportunities to simplify how work is delivered.
Skills and experience that will lead to success
- Leadership: Ability to lead and motivate a team to achieve goals and deliver exceptional client service.
- Communication: Strong verbal and written communication skills to effectively interact with clients and team members.
- Problem Solving: Capability to identify and resolve issues efficiently to ensure smooth service delivery
- Time Management: Excellent organisational skills to prioritise tasks and meet deadlines in a fast paced environment
- Client Management: Proficiency in understanding what it takes to manage client relationship s and addressing client needs and concerns
- Adaptability: Ability to adapt to changing client requirements and business priorities
- Technical knowledge of health and risk products is a desirable but not an essential
- Previous Experience in a client-facing role, preferably in a service delivery or customer service environment
- Familiarity with relevant tools and technologies used in client service delivery such as CRM systems.
- Ability to track and report on Key Performance Indicators (KPI’s) related to client service delivery
- Able to conduct performance evaluations and provide feedback and coaching to team members
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Client Service Delivery - Team Leader in Farnborough employer: Aon Corporation
Aon Corporation is an excellent employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with a diverse team of experts, enhancing your skills while contributing to impactful projects for major brands. The hybrid work model offers flexibility, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Delivery - Team Leader in Farnborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aon Corporation.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aon Corporation. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Service Delivery - Team Leader in Farnborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aon Corporation.
How to prepare for a job interview at Aon Corporation
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aon Corporation's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aon Corporation offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
