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For Companies At a Glance
- Tasks: Support clients in managing healthcare and group risk policies while ensuring smooth operations.
- Company: Join Aon, a global leader in shaping better decisions for clients.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Other info: Be part of an inclusive team with opportunities for personal and professional growth.
- Why this job: Make a real difference by delivering outstanding service to clients every day.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
Note: this role can be based in Farnborough / Birmingham / Manchester / Leeds / London.
Do you want to be part of an exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients? Then this is the role for you!
The Client Service Delivery Specialist will be primarily responsible for providing support to their assigned Aon Sales Consultants in the day-to-day management of clients' Healthcare and Group Risk policies, including involvement with policy renewals and new business wins. This is a hybrid role which will incorporate a mix of office and home working.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
As a Client Service and Delivery Specialist some of your key responsibilities will involve:
- Ensure the smooth running of assigned portfolio of clients on a day-to-day basis.
- Develop and maintain a constructive and professional relationship with clients and insurers at all levels.
- Act as the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping Consultants informed.
- Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries.
- Prepare template client reports as requested by Sales Consultants.
- Resolve any identified discrepancies in provider documentation before sending to clients.
- Ensure that any correspondence produced or issued by Aon is accurate.
Client Service Delivery specialist - Group Risk & Healthcare | Farnborough, UK employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery specialist - Group Risk & Healthcare | Farnborough, UK
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Service Delivery Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Aon and understanding their values. Think about how your skills can help deliver outstanding service to clients. We want you to shine, so practice answering common interview questions related to client management and teamwork.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations with potential employers, share examples of how you've handled client queries or resolved discrepancies in the past. This will demonstrate your ability to manage day-to-day operations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in client service delivery.
We think you need these skills to ace Client Service Delivery specialist - Group Risk & Healthcare | Farnborough, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Delivery Specialist role. Highlight relevant experience in client management and any skills that align with the job description. We want to see how you can make a difference in our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Remember, we love seeing enthusiasm for helping clients succeed.
Showcase Your Communication Skills: As a Client Service Delivery Specialist, communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your writing style or examples of past interactions, let us know you can handle client queries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our exciting team!
How to prepare for a job interview at Aon Corporation
✨Know Your Stuff
Make sure you understand the ins and outs of client service delivery, especially in healthcare and group risk. Brush up on relevant policies and procedures, and be ready to discuss how you've handled similar responsibilities in the past.
✨Showcase Your Communication Skills
As a Client Service Delivery Specialist, you'll need to communicate effectively with clients and insurers. Prepare examples of how you've successfully managed client relationships or resolved queries in previous roles. This will demonstrate your ability to be the first point of contact.
✨Be Proactive
Highlight your proactive approach to problem-solving. Think of instances where you took the initiative to resolve discrepancies or improve processes. This will show that you're not just reactive but can anticipate client needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture at Aon. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!