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- Tasks: Lead a dynamic team to deliver exceptional client service and optimise operational efficiency.
- Company: Join a leading global firm with a focus on risk and healthcare solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing client service delivery in a collaborative environment.
- Qualifications: Experience in client service operations and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
This role can be based out of our Manchester or Farnborough office on a hybrid working basis.
High Level Summary
Leading the team to ensure delivery of great service, maximising efficiencies and delivery in line with key goals and performance indicators. CSD is located across the UK and supported by Operational Centres of Excellence in Poland and India. The role holder will have 2 UK based direct reports (who have up to 10 reports each) and oversee the delivery of the Service Centres.
Your key responsibilities will include:
- Operational Oversight: Leading the day-to-day activity of the CSD team.
- Collaborating with the Consulting Area Directors to ensure effective working relationships between the Consulting and CSD teams, so that together they drive client service and growth.
- Working with the Centres of Excellence leadership teams to identify opportunities for process optimisation and efficiency gains within the client service delivery function and implement solutions to enhance service quality and productivity.
Compliance with regulatory requirements and business procedures:
- Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of required training) that may adversely affect the business.
- Collaborating closely with colleagues and Line Managers across the regional teams to ensure CSD are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained.
- Complaint and E&O Handling/Oversight.
- Ensuring that peer reviews are carried out in accordance with sign-off and ongoing supervision of colleagues.
- Ensuring all business systems are updated in "real time" and all KPIs and non-compliance issues are addressed.
Client Service Delivery Operations Lead - Risk and Healthcare | Farnborough, UK employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Operations Lead - Risk and Healthcare | Farnborough, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their goals, especially in client service delivery and operational efficiency.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on articulating your leadership style and how you’ve driven team success in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Delivery Operations Lead - Risk and Healthcare | Farnborough, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Client Service Delivery Operations Lead. Highlight your experience in leading teams, optimising processes, and ensuring compliance with regulations. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven client service and growth in previous positions. We love a good story!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to emphasise your leadership experience. Talk about how you've motivated teams, managed performance, and collaborated with other departments. We’re all about teamwork here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Aon Corporation
✨Know Your Stuff
Make sure you understand the ins and outs of client service delivery, especially in risk and healthcare. Brush up on key performance indicators and operational oversight strategies. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Your Leadership Skills
Since this role involves leading a team, be ready to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved service delivery. This will help demonstrate your capability to lead effectively.
✨Collaborate Like a Pro
Highlight your experience in collaborating with different teams, especially in a cross-functional environment. Be prepared to share how you've worked with other departments to drive client service and growth, as this is crucial for the role.
✨Be Compliance Savvy
Familiarise yourself with regulatory requirements and compliance procedures relevant to the role. Discuss any past experiences where you've ensured compliance in your work. This will show that you take these responsibilities seriously and understand their importance in client service delivery.