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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service to professional clients.
- Company: Join Aon, a leader in innovative solutions and inclusive culture.
- Benefits: Enjoy flexible working, comprehensive benefits, and two Global Wellbeing Days each year.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in insurance and client relationship management is essential.
- Other info: Great opportunities for growth and a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Client Service Manager – Professional Services Group (12 mth Fixed Term Contract)
Are you interested in working with Professional Services clients? Do you have the skills to lead and develop a diverse and dynamic team? Then we have a great opportunity for you! Aon, are currently recruiting a Client Service Manager to join our Professional Services Group in London. The Client Service Manager is responsible for leading a team of Client Service Advisors to deliver a consistent and high level of service to a portfolio of clients. Additionally, you will be coordinating and managing the provision of service to a small portfolio of clients.
This is a hybrid role with the flexibility to work both virtually and from our London office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Client Service Manager your day-to-day responsibilities will focus on leading a team of Client Service Advisors to support in the servicing and management of insurance programmes for complex multinational organisations. More broadly you will support bringing the best of Aon\’s capabilities to our clients to help them achieve their strategic objectives.
The key responsibilities
- Manage the service provided to clients by your team of Client Service Advisors. Ensure the highest level of service to each assigned client in line with the agreed client service tools.
- Bring consistency to the team through a process of coaching and development to support Aon and our clients\’ objectives.
- Manage your own book of clients in conjunction with the Client Managers / Client Directors
- Identify and introduce Aon\’s products and services to meet the client\’s needs and understand and communicate each Client\’s business issues and needs to the service team and other parts of Aon.
- Build client relationships with key decision-makers.
- Assist the Client Directors and Client Managers to grow the revenue and profitability of your client portfolio.
- Work closely with the Client Service Lead to deliver Excellent Service across PSG with Pod Leaders, Business Service Support and Business Service Managers in India
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge array of innovative solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience
- Proven experience in the insurance industry, and in client relationship management
- Experience of commercial insurance ideally within Professions or Property & Casualty
- Strong insurer relationships
- An effective communicator
- Self-disciplined, organised, and results focused
- A strong team player
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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Client Service Manager - Professional Services Group (12 mth Fixed Term Contract) employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager - Professional Services Group (12 mth Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Aon or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching Aon's values and recent projects. Show us how your experience aligns with their mission of making better decisions for clients. Tailor your answers to reflect that understanding!
✨Tip Number 3
Practice your communication skills! As a Client Service Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aon and being part of their inclusive team.
We think you need these skills to ace Client Service Manager - Professional Services Group (12 mth Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Service Manager role. Highlight your experience in client relationship management and any relevant achievements in the insurance industry.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of how you've led teams or improved client service in the past.
Showcase Your Communication Skills: As a Client Service Manager, effective communication is key. In your application, demonstrate your ability to communicate clearly and effectively, both in writing and verbally. This will help us see how you can build relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Aon Corporation
✨Know Your Clients
Before the interview, research Aon's client base and understand their needs. Familiarise yourself with the types of clients you’ll be managing and think about how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and develop a team. Think about specific situations where you coached team members or improved service delivery, as this will resonate well with the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role requires strong communication skills, consider doing mock interviews with friends or family to refine your delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about Aon’s approach to client service and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.