Client Service Director - Captive Insurance

Aon insurance Managers in Guernsey (AIMG) is seeking a highly experienced Client Service Director to become a member of the Senior Leadership Team (SLT), whilst also acting as a Client Executive. The role holder is expected to contribute towards the Company’s strategy, plans and budgets being achieved and ensure that client service excellence is delivered to clients. This is a hybrid role with the flexibility to work both virtually in Guernsey and from our office in St Peters Port, Guernsey.

What the day will look like:

• Apply strategic and operational planning agreed by the SLT and/or Board and/or Aon Captive & Insurance Managers (ACIM) to their own servicing team.
• Develop and implement long and short-term Company objectives in line with overall ACIM and Aon Group objectives.
• Act as an executive resource for the Company to ensure consistency of approach to quality and to the rendering of services to AIMG’s clients whilst achieving or exceeding budget objectives.
• Ensure that using effective management systems/tools, the Company optimises its operational efficiency.
• Demonstrate leadership in the promotion of captives, commercial (re)insurance companies or SPVs, both to internal and external prospects.
• Ensure that the Company attracts, develops and retains the necessary resources and skills in order to achieve business objectives and provide high quality services to clients.
• Complete or assist in completing any other projects or work as assigned by the Managing Director or Senior Leadership Team, delivering to any set timescales agreed.
• Support and enact Board decisions and strategies.
• Ensure that Client Executives reporting to them are fulfilling all their Client Executive responsibilities by periodic review, assessment and management.
• Ensure that Assistant Directors or Senior Managers reporting to them meet or exceed their own accountabilities and competencies, by periodic review, assessment and management.
• Assume responsibility for client service excellence, ensuring that it is achieved and maintained and that any specific client service management agreements are managed and delivered effectively and efficiently.
• Ensure that all client regulatory and legal issues are complied with.
• Lead, direct, develop and motivate colleagues and teams towards the accomplishment of business and departmental goals and objectives and the accomplishment of personal objectives.

Skills and experience that will lead to success:

• Evidence well developed leadership skills.
• Must possess previous experience in captives/(re)insurance/accountancy/management.
• Have strong technical knowledge of insurance, reinsurance and the captive industry and its products; should also have a sound knowledge of accounting, taxation and legal issues relating to captive and (re)insurance.
• Work effectively with the rest of the Senior Leadership Team and other AIMG managers.
• Translate operational/business strategy into working operational plans.
• Be enthusiastic, initiative-taking and display initiative.
• Be committed to their own continuous personal development and the development of their staff.
• Be focused on client service needs to achieve ‘client service excellence.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.