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- Tasks: Lead a dynamic team to deliver exceptional client service and optimise operational efficiency.
- Company: Join a leading firm in risk and healthcare with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing service quality and driving client satisfaction.
- Qualifications: Experience in client service delivery and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Role can be based out of our Manchester or Farnborough office on a hybrid working basis.
High Level Summary
Leading the team to ensure delivery of great service, maximising efficiencies and delivery in line with key goals and performance indicators. CSD is located across the UK and supported by Operational Centres of Excellence in Poland and India. The role holder will have 2 UK based direct reports (who have up to 10 reports each) and oversee the delivery of the Service Centres.
Your key responsibilities will include:
- Operational Oversight
Leading the day-to-day activity of the CSD team. Collaborating with the Consulting Area Directors to ensure effective working relationships between the Consulting and CSD teams, so that together they drive client service and growth. Working with the Centres of Excellence leadership teams to identify opportunities for process optimisation and efficiency gains within the client service delivery function and implement solutions to enhance service quality and productivity.
- Compliance with regulatory requirements and business procedures
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of required training) that may adversely affect the business. Collaborating closely with colleagues and Line Managers across the regional teams to ensure CSD are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained.
Client Service Delivery Operations Lead – Risk and Healthcare employer: Aon Corporation
Contact Detail:
Aon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Operations Lead – Risk and Healthcare
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in client service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their goals and how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams or projects in the past. Highlighting your ability to drive efficiency and enhance service quality will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Service Delivery Operations Lead – Risk and Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Delivery Operations Lead role. Highlight your experience in leading teams and improving service delivery, as these are key aspects of the job. We want to see how your skills align with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience in risk and healthcare sectors, as we love candidates who understand our industry.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to showcase your leadership skills in your application. Share examples of how you've successfully managed teams or projects in the past. We’re looking for someone who can inspire and drive results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Aon Corporation
✨Know Your Stuff
Make sure you understand the ins and outs of client service delivery, especially in risk and healthcare. Brush up on key performance indicators and operational efficiencies that are relevant to the role. This will show your potential employer that you're not just interested, but also knowledgeable.
✨Showcase Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved service delivery. Highlight how you foster collaboration and drive results.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing compliance or optimising processes. Prepare by thinking through potential challenges in client service delivery and how you would address them. This will demonstrate your problem-solving skills and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s approach to client service delivery or their goals for the future. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.