At a Glance
- Tasks: Deliver top-notch client service and collaborate with teams to meet client needs.
- Company: Join Aon, a leader in shaping better decisions for clients worldwide.
- Benefits: Flexible work options, competitive salary, and opportunities for personal development.
- Other info: Dynamic team environment with a focus on professional growth and collaboration.
- Why this job: Make a real impact in the insurance industry while working with diverse clients.
- Qualifications: Experience in commercial insurance and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group.
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required.
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network.
- Take ownership of problems and their resolution, seeking assistance where necessary.
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes.
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How this opportunity is different:
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills and experience that will lead to success:
- Experience and relevant technical knowledge gained in the commercial insurance industry.
- Understanding of the insurance market dynamics.
- Good oral and written communication skills.
- Good working knowledge of Microsoft systems including Word and Excel.
- Ability to positively engage clients.
- A team player who strives for continued personal development.
- Ability to work efficiently within a structured process.
- Demonstrate good decision making and problem-solving skills.
- Ability to co-ordinate activities within a cross-functional team.
- Ability to use insurance industry IT systems to efficiently deliver client service.
- Ability to appropriately engage with relevant outsourced parties.
- Compliance with regulatory and business procedures.
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential.
- CII or willingness to work towards this.
Client Service Advisor - Professional Services Group employer: Aon Corporation
Aon is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexibility to work both virtually and from our vibrant London office. With a strong focus on employee growth and development, we provide ample opportunities for professional advancement while ensuring our team members are supported in their roles. Join us to be part of a dedicated team that values trust and is committed to making better decisions for our clients and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor - Professional Services Group
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Aon and the Professional Services Group thoroughly. Understand their values and how they shape decisions for clients. This will help you show that you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Client Service Advisor, you'll need to engage with clients effectively. Role-play common interview questions with a friend or in front of a mirror to boost your confidence and polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Aon team and ready to contribute to our mission of better decisions.
We think you need these skills to ace Client Service Advisor - Professional Services Group
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in the commercial insurance industry and any specific knowledge about Professional Indemnity, Management Liability, and Cyber Insurance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Client Service Advisor role. Mention your collaborative style and how you can work autonomously while still being a team player.
Showcase Your Communication Skills:Since good communication is key in this role, make sure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Aon Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial insurance industry and Aon's services. Familiarise yourself with key terms like Professional Indemnity, Management Liability, and Cyber Insurance. This will show that you're not just interested in the role but also understand the nuances of the business.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully engaged clients in the past, and be ready to discuss how you would handle various client scenarios.
✨Demonstrate Team Spirit
Aon values collaboration, so be prepared to talk about your experiences working in teams. Share specific instances where you contributed to a team’s success or resolved conflicts, highlighting your ability to work autonomously while still being a team player.
✨Problem-Solving Mindset
Think of examples where you've taken ownership of a problem and found a solution. Be ready to discuss your decision-making process and how you approach challenges, as this will demonstrate your capability to handle the responsibilities of the Client Service Advisor role.
