At a Glance
- Tasks: Build relationships with multinational clients and manage key accounts for employee experience.
- Company: Join Aon, a global leader in employee experience and client management.
- Benefits: Enjoy flexible working, wellbeing days, and a culture of continuous learning.
- Other info: Inclusive workplace that values authenticity and offers growth opportunities.
- Why this job: Make a real impact by driving client success and enhancing employee engagement.
- Qualifications: Strong communication skills and ability to manage multiple projects.
The predicted salary is between 50000 - 60000 € per year.
Are you a great communicator, willing to build relationships with multinational corporate clients and eager to learn global benefits in the Employee Experience industry? The Client Account Manager is responsible for owning and growing key client relationships for our Employee Experience offering. This role focuses on revenue retention, contract management, and growth from existing clients, while also identifying and converting new revenue opportunities.
Acting as a strategic partner, the Client Account Manager ensures our solutions deliver measurable value, drive employee engagement, and support clients’ broader people and culture strategies. They are responsible for ensuring global governance is in place – that filters down to the regional teams. The Global Client Manager should set goals for the regional leads and understand what is going on in all the regions.
What the day will look like:
- The Client Manager (CM) acts as the prime point of contact in managing the largest Global client relationships in Multi-National Clients (MNC) and has the proven ability to manage small and medium clients globally.
- The CM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and revenue growth.
- The CM is actively expected to contribute to Client Management Leadership, MNC and broader Employee Experience initiatives.
Client Relationship:
- Acting as primary point of escalation for the client, develop relationships to build trust with senior members within the client organisation.
- Act as an expert on Aon services including operations, standard delivery model and product providing support and expertise to clients.
Financial Management:
- Accountable for billing and ensuring client meets their requirements.
- Checking and confirming fees being billed to client are correct as well as invoices.
Client Documents:
- Maintaining case studies for your clients to be shared with prospects.
- Accountable for Global Contract Renewal process, including commercial terms, scope and SLA.
Client Project Oversight:
- Accountable for scoping and agreeing change requests with client for regional items.
- Reviewing periodically portfolio of projects to ensure projects are on track.
- Determine plans to bring back on track if not.
Risk Management:
- Ensure compliance with Code of Conduct and other relevant legislation.
- Identify service delivery risks for each client, ensuring mitigating actions are implemented and tracked as appropriate.
How this opportunity is different:
The CM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including ongoing administration, projects, change, revenue and relationship. The CM is also responsible for improving quality in both the delivery of change and business as usual activities. This role partners with our clients to achieve joint goals and objectives.
Skills and experience that will lead to success:
- Building your integrity and credibility with clients and colleagues.
- Strong communication skills, helping you to explain complex issues to clients and colleagues.
- Confident in expressing your viewpoint, both with colleagues and clients.
- Constructive questioning and active listening skills to build a clear and deep understanding of the client’s circumstances.
- An ability to positively influence the behaviours and decisions of others: both clients and colleagues.
- An ability to manage multiple relationships and projects concurrently.
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace.
If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
Assistant Manager employer: Aon Corporation
At Aon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusivity and collaboration. Our commitment to employee growth is evident through our continuous learning opportunities and comprehensive benefits package, including two Global Wellbeing Days each year to support your work-life balance. Join us in a role where you can build meaningful relationships with multinational clients while contributing to impactful employee experience initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your communication skills. Whether it’s explaining complex ideas or simply chatting, being clear and confident can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client management and relationship building. We want to see how your skills align with the role of Assistant Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to demonstrate your ability to explain complex ideas simply – it’s a key part of the job!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially those that involved managing multiple projects or client relationships. This will show us you’re ready for the dynamic nature of the role.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Aon Corporation
✨Know Your Client Management Basics
Before the interview, brush up on your understanding of client management principles. Familiarise yourself with how to build and maintain relationships with multinational clients, as this role heavily focuses on that. Be ready to discuss your past experiences in managing client relationships and how you’ve driven engagement.
✨Showcase Your Communication Skills
As a Client Account Manager, strong communication is key. Prepare examples of how you've effectively communicated complex issues to clients or colleagues. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to influence and engage with stakeholders.
✨Demonstrate Financial Acumen
Since the role involves financial management, be prepared to discuss your experience with billing, contract management, and ensuring compliance with financial terms. Bring examples of how you've successfully managed budgets or contracts in previous roles to showcase your capability in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Think of scenarios where you had to overcome challenges in client management or project oversight. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
