Hospitality Operations Coordinator

We are looking for a Hospitality Operations Coordinator to join our Hospitality Operations team in a key role supporting and delivering a high volume of corporate hospitality bookings. The successful candidate will play an active role in developing client relationships by managing a large number of bookings to a consistently high standard, ensuring an exceptional client experience.

WHO WE ARE

AOK Events, accredited as being a Great Place to Work, is an award‑winning event management company. Our culture is energetic, supportive and proudly people‑first – we love what we do, and it shows. As an employee‑owned business, everyone has a stake in our success and we work together to deliver work we are genuinely proud of. We pride ourselves on developing long‑term successful relationships with our clients by excellent account management and project delivery.

This is a Monday to Friday role, 08:30 to 17:30 in our London office, with an option to work flexibly after successfully passing probation. There may be a requirement to support events outside of these hours and occasionally on weekends.

Key Responsibilities

• Build and maintain strong, long‑term client relationships supporting them from initial planning through to successful delivery of their event.
• Deliver excellent logistics and communication to AOK Events’ clients.
• Create high quality fact sheets and ticket letters for a large volume of hospitality bookings.
• Manage our bespoke CRM system, ensuring all data is up to date.
• Assist the accounts team where necessary (i.e. raising the occasional invoice and ensuring clients pay within payment terms).
• Reconcile projects accurately and within required timeframes, ensuring precise profit margins.
• Contribute significantly to AOK Events’ achievement of its annual revenue targets.

Key Competency Skills

• Excellent attention to detail.
• Strong time management skills, with the ability to prioritise effectively in a fast‑paced environment.
• Highly organised, with the ability to multitask.
• Team player – work as part of a brilliant team.
• Good work ethic in a process‑driven role.
• Building relationships – it is essential to build relationships not only with clients but with colleagues.
• Proactive – with the confidence to ask questions and seek solutions.
• Strong numerical and written communication skills.

Perks

• We’re an employee‑owned business (EOT).
• Monthly team socials.
• Access to a range of events throughout the year.
• Private healthcare (after 2 years).
• Annual company incentive trip (previous destinations include Marrakesh, Slovenia & Tenerife) – after one calendar year of service.

How to Apply

Start date: Monday 27 July 2026. Please send your CV along with a short cover letter confirming your suitability for this role to Elle.

We are committed to achieving high environmental and social responsibility standards and we are looking for someone to help us to achieve them and make a positive difference. AOK Events values a diverse workforce and is committed to equity and inclusion. Women, people of colour, people with disabilities, and members of the LGBTQ community are strongly encouraged to apply.