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For Companies At a Glance
- Tasks: Resolve customer complaints and ensure fair outcomes while providing exceptional support.
- Company: Join musicMagpie, a leader in the circular economy and sustainable shopping.
- Benefits: Enjoy 33 days holiday, pension schemes, discounts, and paid volunteering days.
- Why this job: Make a real difference by helping customers and improving service quality.
- Qualifications: Passion for customer service and problem-solving skills.
- Other info: Dynamic entry-level role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for someone who’s all about doing right by our customers. As a Complaints Specialist, you’ll take ownership of the trickier complaints, making sure every customer gets a fair outcome and feels looked after. You’ll work closely with teams across the business to dig into the details, find solutions, and give extra support to customers who need it most. It’s not just about fixing problems—you’ll spot patterns, share insights, and help mentor others so we’re always delivering the best service possible.
Responsibilities
- Work with our Customer Operations team and other departments to get to the bottom of complaints and put things right.
- Give extra support to customers who might be vulnerable and make sure they get the best possible outcome.
- Keep customers at the heart of every decision you make.
- Take ownership of complex and executive-level complaints, including writing final response letters and working with the Financial Ombudsman Service.
- Spot patterns through root cause analysis and share insights to help us improve.
- Support and mentor your teammates so we’re always delivering top-quality results.
A Few Things About You
We’re looking for someone who’s all about doing right by our customers. As a Complaints Specialist, you’ll take ownership of the trickier complaints, ensuring every customer gets a fair outcome and feels looked after.
A Bit About Us
musicMagpie is the surprisingly quick and easy way to declutter and get cash for your stuff, which is why millions of people use us every year to sell their mobile phone, games consoles, tablets, smartwatches, CDs, DVDs, Games, Books, Blu‑Rays & much more. We’ve paid hundreds of millions to our happy customers – the smart, sustainable and trusted way to shop and sell. As a pioneer in the circular economy, we’ve built a trusted platform using our circular model of recycling, refurbishing, reselling and renting products to give tech a second life and help to reduce e‑waste on a massive scale.
Benefits
- 33 days holiday (inclusive of Bank Holidays)
- Holiday purchase scheme on top of your above statutory allowance!
- Salary sacrifice pension scheme
- Share save scheme
- Discounts across the musicMagpie product range
- Making a difference – 2 days paid leave for volunteering at a charity of your choice
- Health & wellbeing – Employee Assistance Helpline (EAP) & access to mental health first aiders and much more
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail
Complaints Specialist - musicMagpie in Stockport employer: AO
Contact Detail:
AO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist - musicMagpie in Stockport
✨Tip Number 1
Get to know the company! Before your interview, dive into musicMagpie's mission and values. Understanding what makes us tick will help you connect with our culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! As a Complaints Specialist, you'll need to think on your feet. Try role-playing tricky customer scenarios with a friend or family member to sharpen your responses and build confidence.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've helped customers in the past. Highlighting your ability to understand and support vulnerable customers will resonate well with us at musicMagpie.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind us why you’d be a fantastic fit for the Complaints Specialist position.
We think you need these skills to ace Complaints Specialist - musicMagpie in Stockport
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to ensure customers feel valued and supported, especially in tricky situations.
Be Specific About Your Experience: When detailing your past roles, focus on specific examples where you’ve handled complaints or resolved issues. We love seeing concrete instances of how you’ve taken ownership and made a difference for customers.
Demonstrate Your Problem-Solving Skills: We’re looking for someone who can dig deep into complaints and find effective solutions. Use your application to showcase your analytical skills and how you’ve identified patterns or root causes in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the musicMagpie team!
How to prepare for a job interview at AO
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle complaints effectively and what it means to put customers first. This will help you demonstrate that you’re all about doing right by customers, just like musicMagpie.
✨Prepare for Scenario Questions
Expect to be asked about specific situations where you've dealt with difficult complaints. Think of examples from your past experiences where you took ownership and found solutions. Be ready to explain your thought process and how you ensured a fair outcome for the customer.
✨Show Your Analytical Skills
Since spotting patterns and conducting root cause analysis is key in this role, be prepared to discuss how you’ve identified issues in previous jobs. Bring examples of how your insights led to improvements in service or processes, showcasing your ability to think critically.
✨Emphasise Teamwork and Mentoring
As a Complaints Specialist, you'll work closely with various teams. Highlight any experience you have in mentoring or supporting colleagues. Share how you’ve contributed to team success and how you can help others deliver top-quality results at musicMagpie.
