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For Companies At a Glance
- Tasks: Ensure smooth depot operations and support Drivers with deliveries.
- Company: Join AO, the UK's most trusted electrical retailer with a caring culture.
- Benefits: Enjoy 24 days holiday, healthcare cashback, and exclusive staff discounts.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: Understanding of transport legislation and strong communication skills.
- Other info: Full-time role with excellent career growth opportunities.
The predicted salary is between 27209 - 27209 £ per year.
As our Returns Operative, you will ensure that the depot always runs smoothly and you will work very closely with our Drivers as they return to the Depot, dealing with any issues that might arise. Our Returns Operative will provide on‑going support to our Drivers, making sure all deliveries throughout the day are completed on time, every time, while remaining legally compliant with Transport legislation and Working Time Directives.
Remuneration & Working Hours
- Salary: £13.00 per hour / £27,209.01 per annum
- Hours: 4 on 4 off / 9:00am‑21:00pm (40.25 hours per week)
- Job Type: Full time and permanent contract
- Location: Unit 3, Total Park, Pontefract Lane, Leeds, LS9 0DR
Responsibilities
- De‑brief all returning vehicles to the depot
- Check for any damages and safety issues
- Communicate with Drivers regarding the daily runs and deal with any issues
- Report any defects
- Manage VORs
- Download camera footage taken from the vehicles and tachograph machines
- Liaise with our vehicle management unit, subcontractors and Drivers
A Few Things About You
- An understanding of transport legislation and logistics operation
- Ability to build good relationships with people even when under pressure
- Challenge any vehicle issues or damages with our Drivers
- Make decisions in the absence of the Depot Manager to drive performance and service
- React quickly to information and be able to solve problems independently
- Good communication skills both verbally and written
- Competent use of Microsoft, particularly Excel
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it. But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly one million reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too. We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers’ lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
- 24 days holiday
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share‑save Scheme
To see all our benefits and perks, visit our AO Benefits page.
Returns Operative in Lifton employer: AO
Contact Detail:
AO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Operative in Lifton
✨Tip Number 1
Get to know the company culture! Before your interview, check out AO's values and how they treat their employees. This will help you connect with the team and show that you're genuinely interested in being part of their superpowered crew.
✨Tip Number 2
Practice your communication skills! As a Returns Operative, you'll need to chat with Drivers and solve problems on the fly. Try role-playing common scenarios with a friend to boost your confidence and get comfortable with the lingo.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled issues head-on. Be ready to share these stories during your interview to demonstrate that you can handle the pressure and make decisions like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining AO and ready to be part of our mission to make customers' lives easier. Don’t miss out!
We think you need these skills to ace Returns Operative in Lifton
Some tips for your application 🫡
Show Your Understanding of the Role: Make sure to highlight your understanding of transport legislation and logistics operations in your application. We want to see that you know what it takes to keep things running smoothly, especially when it comes to supporting our Drivers.
Communicate Clearly: Since good communication is key for this role, ensure your written application reflects your ability to convey information clearly. Use straightforward language and structure your thoughts logically so we can see how you’d handle daily interactions with our team.
Demonstrate Problem-Solving Skills: We love a proactive approach! In your application, share examples of how you've tackled challenges in the past. This will show us that you can think on your feet and make decisions independently, just like we need you to do as a Returns Operative.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing benefits!
How to prepare for a job interview at AO
✨Know Your Stuff
Make sure you brush up on transport legislation and logistics operations before the interview. Understanding the legalities and processes involved will show that you're serious about the role and can handle the responsibilities of a Returns Operative.
✨Show Off Your Communication Skills
Since you'll be liaising with Drivers and other team members, practice how you communicate your thoughts clearly and effectively. Think of examples where you've successfully resolved issues or built relationships under pressure to share during the interview.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your ability to make decisions independently. Think of scenarios where you had to react quickly to solve a problem, especially in a transport or logistics context, and be ready to discuss them.
✨Excel at Excel
As a Returns Operative, you'll need to be competent with Microsoft Excel. Brush up on your skills, especially if you can demonstrate how you've used Excel in previous roles to manage data or track performance. This will give you an edge in the interview.