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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure their happiness.
- Company: AO is a leading retailer in appliances and electricals, known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, gym discounts, health cover, and unique AO perks.
- Other info: This is a full-time role with a collaborative office environment across all 7 days.
- Why this job: Join a supportive team where your contributions truly matter and make a difference.
- Qualifications: No specific experience needed, just a passion for great customer service and strong communication skills.
The predicted salary is between 19900 - 23900 £ per year.
Job Overview
About The Role
Salary: £23,965.50 p.a.
Shift Pattern: 37.5 hours per week
Working week: 5 out of 7 days.
Contract type: Full time permanent
Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Responsibilities
- You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries, making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile.
- As a great listener, you’ll quickly build connections, and take a personal approach to all calls.
- Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You
- We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
- Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.
- Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
- We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly – and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Benefits
We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own AO Perks to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page:
- 33 days holiday (including bank holidays)
- Chance to win free tickets ever month at the AO arena
- Subsidised gym membership
- At least 5% pension contribution
- BUPA health cover with standard package but options to upgrade
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries
- Retail
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Customer Service Specialist employer: AO
Contact Detail:
AO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with AO's products and services. Understanding the range of appliances and electricals they offer will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. As a Customer Service Specialist, you'll need to understand customer needs quickly. Try role-playing scenarios with friends or family to enhance your ability to listen and respond appropriately.
✨Tip Number 3
Demonstrate your can-do attitude during any interactions. Whether it's in an interview or networking, showcase examples of how you've gone above and beyond for customers in the past, even if it's not from a contact centre background.
✨Tip Number 4
Research common customer service challenges in the retail sector. Being prepared with solutions or ideas on how to handle difficult situations can set you apart as a proactive candidate who is ready to tackle the role head-on.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what AO is looking for in a Customer Service Specialist. Highlight your customer service skills and any relevant experience that aligns with their expectations.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Use keywords from the job description, such as 'excellent customer service', 'communication skills', and 'problem-solving'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Share specific examples of how you've made customers happy in the past and how you embody the values AO stands for.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at AO
✨Show Your Customer-Centric Attitude
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to help customers in the past, as this role is all about making customers happy.
✨Demonstrate Strong Communication Skills
Since you'll be handling inbound and outbound calls, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and be ready to discuss how you would handle difficult customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of a few examples where you successfully resolved issues or improved customer satisfaction, and be prepared to explain your thought process.
✨Research AO and Its Values
Familiarise yourself with AO's mission and values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you're a great fit for their team.