At a Glance
- Tasks: Be the go-to person for customer queries and ensure their happiness.
- Company: AO is a leading retailer in appliances and electricals, known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, gym discounts, health cover, and unique AO perks.
- Other info: This is a full-time role with a collaborative office environment across all 7 days.
- Why this job: Join a supportive team where your contributions truly matter and make a difference.
- Qualifications: No specific experience needed, just a passion for great customer service and strong communication skills.
The predicted salary is between 19900 - 23900 £ per year.
Job Overview
About The Role
Salary: £23,965.50 p.a.
Shift Pattern: 37.5 hours per week
Working week: 5 out of 7 days.
Contract type: Full time permanent
Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Responsibilities
- You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries, making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile.
- As a great listener, you’ll quickly build connections, and take a personal approach to all calls.
- Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You
- We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
- Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.
- Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
- We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Benefits
We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own AO Perks to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page:
- 33 days holiday (including bank holidays)
- Chance to win free tickets ever month at the AO arena
- Subsidised gym membership
- At least 5% pension contribution
- BUPA health cover with standard package but options to upgrade
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries
- Retail
Customer Service Specialist in Crewe employer: AO
At AO, we pride ourselves on creating a supportive and collaborative work environment where every Customer Service Specialist is empowered to make a difference. With generous benefits including 33 days of holiday, BUPA health cover, and opportunities for personal growth, our team members thrive in a culture that values customer care and teamwork. Located in Crewe, you'll enjoy a vibrant community atmosphere while being part of a company that truly cares about its employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AO:Your cover letter is your chance to shine! Tell us why you want to work at AO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AO!
How to prepare for a job interview at AO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
