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For Companies At a Glance
- Tasks: Dive into customer feedback to enhance their experience and improve processes.
- Company: Join musicMagpie, a leader in sustainable tech and circular economy.
- Benefits: Enjoy 31 days holiday, discounts, and paid volunteering days.
- Other info: Entry-level full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a mission-driven team making tech affordable and eco-friendly.
- Qualifications: Proactive, detail-oriented, with experience in customer insights or data analysis.
The predicted salary is between 28800 - 43200 £ per year.
Customer Experience Executive – musicMapgie
Join to apply for the Customer Experience Executive – musicMapgie role at AO.
Overview
About The Role
We’ve recently welcomed musicMagpie to the AO family, a company that shares our passion for putting customers first, caring about our teams and making a real difference. Together, we’re set to make an even bigger difference and with that comes exciting opportunities to shape the future of sustainable tech.
musicMagpie are on a mission to make tech more affordable and help protect the planet by encouraging recycling, refurbishing, and repurposing tech and physical media products. Giving millions of customers a smart, sustainable, and trusted way to buy, sell, and rent phones, tablets, games consoles, laptops, and other tech – all in one place.
We’re looking for a Customer Experience Executive who’s passionate about understanding what our customers are really telling us — and using that insight to make things better. This role is all about digging into the detail: listening to calls, analysing feedback, and identifying themes and sentiment that reveal what’s working and what’s not.
You’ll be reviewing customer contact data, agent feedback, and complaints to uncover pain points and root causes. Using platforms that help surface common issues, you’ll feed those insights into the right teams across the business — helping to improve processes, update our Help Centre, and shape a smoother customer journey.
Responsibilities
- Listening to customer calls and reviewing feedback to identify themes, sentiment, and areas for improvement.
- Working with agents to understand pain points and feeding insights into relevant departments.
- Reviewing escalated contacts and raising service desk tickets when something needs fixing.
- Supporting updates to our Help Centre and refining the tone of our chatbot.
- Helping the team with stats and insight reporting to build a clearer picture of the customer experience.
- Keeping documentation up to date – from workflows to system changes – so everyone’s working from the same playbook.
A Few Things About You
- You’re proactive, collaborative, and always looking for ways to improve the customer journey.
- You’ve got a sharp eye for detail and can juggle multiple tasks with ease.
- You’re a confident communicator – whether it’s writing up findings or chatting through ideas with a product owner.
- You’re comfortable working with data and turning it into clear, actionable insight.
- You’ve got experience in customer insights, data analysis, or a similar role.
A Bit About Us
musicMagpie is the surprisingly quick and easy way to declutter and get cash for your stuff, which is why millions of people use us every year to sell their mobile phone, games consoles, tablets, smartwatches, CDs, DVDs, Games, Books, Blu-Rays & much more (you can now sell LEGO with us too!). We\’ve paid hundreds of millions to our happy customers – the smart, sustainable and trusted way to shop and sell.
As a pioneer in the circular economy, we’ve built a trusted platform using our circular model of recycling, refurbishing, reselling and renting products to give tech a second life and help to reduce e-waste on a massive scale.
Our Benefits
- 31 days holiday
- Holiday purchase scheme on top of your above statutory allowance!
- Salary sacrifice pension scheme
- Share save scheme
- Discounts across the musicMagpie product range
- Making a difference – 2 days paid leave for volunteering at a charity of your choice
- Health & wellbeing – Employee Assistance Helpline (EAP) & access to mental health first aiders and much more
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Retail
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Customer Experience Executive - musicMapgie employer: AO
Contact Detail:
AO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - musicMapgie
✨Tip Number 1
Familiarise yourself with musicMagpie's mission and values. Understanding their commitment to sustainability and customer satisfaction will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves reviewing customer contact data and identifying trends, being able to discuss your experience with data tools or methodologies will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved customer experiences in previous roles. Be ready to share specific instances where your insights led to positive changes, as this will showcase your proactive approach and problem-solving abilities.
✨Tip Number 4
Engage with musicMagpie's online presence. Follow them on social media and participate in discussions about their products and services. This will not only give you insights into their customer interactions but also show your genuine interest in the company.
We think you need these skills to ace Customer Experience Executive - musicMapgie
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp what musicMagpie is looking for in a Customer Experience Executive. Pay attention to the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: When writing your CV and cover letter, emphasise any previous experience in customer insights, data analysis, or similar roles. Use specific examples that demonstrate your ability to improve customer journeys and handle data effectively.
Show Your Passion: Express your enthusiasm for sustainable tech and customer service in your application. Mention how you align with musicMagpie's mission of recycling and refurbishing tech, and how you can contribute to their goals.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at AO
✨Understand the Company Mission
Before your interview, make sure you understand musicMagpie's mission to promote sustainability through tech recycling and refurbishing. This will help you align your answers with their values and show that you're genuinely interested in making a difference.
✨Showcase Your Analytical Skills
Since the role involves analysing customer feedback and data, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to identify trends or improve processes in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about times when you've resolved issues or improved customer experiences, and be ready to share those stories.
✨Demonstrate Communication Skills
As a Customer Experience Executive, you'll need to communicate effectively with both customers and team members. Practice articulating your thoughts clearly and confidently, whether discussing insights or collaborating on solutions.