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- Tasks: Manage shift operations, delegate tasks, and ensure high-quality standards are met.
- Company: Join AO, the UK's most trusted electrical retailer with a strong team culture.
- Benefits: Enjoy 24 days holiday, healthcare cashback, exclusive discounts, and more.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in logistics, strong communication, and people management skills required.
- Other info: Be part of a supportive team that values your contributions and growth.
The predicted salary is between 35310 - 35310 £ per year.
This role supports the effective running of shift operations by managing workflow, resolving escalations, and ensuring all processes are completed accurately and on time. The position is responsible for coordinating labour, maintaining high operational standards, and ensuring that team KPIs and quality measures are consistently met. It also plays a crucial role in people management, supporting welfare, performance, and attendance processes across the team.
Salary: £35,310.58 per annum
Shift pattern: 4 on 4 off
Working Hours: 6am-6pm (40.25)
Location: AO Logistics, Alpha Building, Weston Road, Crewe, CW1 6BF
Here’s What You Can Expect To Be Doing:
- Manage daily operational tasks, including task delegation, cage organisation and shift scheduling.
- Investigate inventory discrepancies, manage operational escalations and oversee processes such as photo audits and model checks.
- Deliver effective communication through weekly briefings, daily handovers and cross department liaison.
- Ensure KPIs and quality targets are met.
- Manage shift ordering and labour planning.
- Lead people processes including welfare checks, PIPs and evaluations.
- Promote team culture through reward and recognition.
- Maintain a safe working environment.
A Few Things About You:
- Have a strong understanding of warehouse and logistics operations.
- Proven ability to delegate tasks effectively.
- Experience in people management activities such as welfare meetings, absence management and documentation.
- Be a confident communicator capable of delivering briefings and handovers.
- Have good analytical and problem-solving skills.
- Possess a solid knowledge of Health & Safety practices.
- Have strong organisational skills with an ability to manage multiple priorities.
A Bit About Us:
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it. But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too. We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits:
- 24 days holiday
- At least 5% pension contribution scheme
- Healthcare Cashback Scheme
- Exclusive staff Discount
- Enhanced Maternity, Paternity and Adoption packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
Returns Supervisor-Nights in Crewe employer: AO
Contact Detail:
AO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Supervisor-Nights in Crewe
✨Tip Number 1
Get to know the company culture! Before your interview, check out AO's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their superpowered crew.
✨Tip Number 2
Practice your communication skills! Since the role involves delivering briefings and handovers, it’s crucial to be clear and confident. Try rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can handle operational escalations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Returns Supervisor-Nights in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Returns Supervisor role. Highlight your experience in warehouse operations, people management, and any relevant KPIs you've met in previous jobs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams or resolved operational issues in the past.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your ability to deliver briefings and handovers clearly. A well-structured application can demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the AO family!
How to prepare for a job interview at AO
✨Know Your Operations
Make sure you brush up on your knowledge of warehouse and logistics operations. Be ready to discuss how you would manage daily tasks, delegate effectively, and ensure that KPIs are met. Showing that you understand the ins and outs of the role will impress the interviewers.
✨Showcase Your People Skills
Since this role involves people management, be prepared to share examples of how you've handled welfare checks, absence management, or performance evaluations in the past. Highlighting your experience in leading teams and promoting a positive culture will demonstrate that you're the right fit for their team.
✨Communicate Clearly
Effective communication is key in this position. Practice delivering briefings and handovers clearly and confidently. You might even want to prepare a mock briefing to showcase your communication skills during the interview.
✨Problem-Solving Mindset
Be ready to tackle hypothetical scenarios related to inventory discrepancies or operational escalations. Think through your problem-solving process and be prepared to explain how you would approach these challenges. This will show that you can think on your feet and handle pressure.