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For Companies At a Glance
- Tasks: Lead and support teams to ensure smooth logistics operations and drive efficiency.
- Company: Join AO, a rapidly growing electrical retailer with a passion for innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, a pension scheme, and wellness initiatives like gym memberships.
- Why this job: Be part of a dynamic team that values leadership, collaboration, and personal development.
- Qualifications: Experience in warehouse operations, strong leadership skills, and proficiency in WMS and Microsoft Office.
- Other info: Work nights on a 4 on 4 off shift pattern in Crewe.
The predicted salary is between 37000 - 37000 £ per year.
About The Role
Are you a solution-oriented leader ready to make an impact in logistics? We are looking for an Assistant Shift Manager to ensure smooth operations, collaborating with teams like Transport, Inventory, Returns and Outbases, while building strong relationships with Commercial, Quality, People and Health and Safety Functions. You will report to the Shift Manager, providing support and stepping in when needed, driving efficiency and operational success. If you are passionate about leadership and team development, apply now to join a dynamic team!
Salary: £37,000
Shift Pattern: 4 on 4 off, 40.25 hours per week
Start/Finish time: 6pm - 6am
Location: Crewe (CW1 6BF)
Here's What You Can Expect To Be Doing
- Leadership and Support: Report directly to the Shift Manager, providing vital support and stepping in when needed. Lead and motivate teams across various departments to maintain efficiency and operational success. Drive team development and foster a culture of collaboration and accountability.
- Operational excellence: Ensure smooth and efficient day-to-day operations across departments like Transport, Inventory, Returns and Outbases. Complete incident reporting to ensure accurate documentation of any operation issue or safety concerns. Report maintenance issues and liaise with relevant departments to inform or help resolve the issues efficiently. Manage and escalate high-level tickets related to the operation, ensuring swift resolution. Cover other operation management roles when required.
- People Management & Development: Conduct 1-1 and development chats to support employee growth and performance. Conduct welfare meetings to address employee concerns and wellbeing. Conduct and manage formal PIP process to address performance issues and encourage improvement. Issue recognition cards throughout the operation to recognise achievements. Administer documented discussions to ensure clear communication and employee accountability. Conduct disciplinary hearings to handle employee conduct issues in a fair and consistent manner. Conduct grievance investigations to ensure issues are addressed and resolved fairly. Approve holidays, ensuring adequate coverage and staffing levels.
A Few Things About You
- Warehouse Operations and Management: Strong knowledge of inbound and outbound warehouse processes. Hands-on experience in stock management, audits, and adapting to changing workloads.
- Leadership & Team Development: Proven ability to motivate and develop a diverse team with fair, consistent leadership. Calm and solution-oriented under pressure, driving results and team success.
- Operational efficiency: Skilled in supply chain processes and cross-functional collaboration. Expertise in labour management, capacity planning, and dispatch to optimise efficiency.
- Technical and reporting skills: Proficient in Warehouse Management Systems (WMS) and Microsoft Office. Experience in generating management reports to track performance and drive improvements.
- Performance & metrics: Strong understanding of key performance metrics, including damage rates and labour costs to improve operations.
A Bit About Us
We may have started small, but we have always had very big ideas. We launched in 2000 and we just haven’t stopped; a year’s worth of achievements always seems more like three at AO. Our customers are now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves. But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.
Our Benefits
We’ve designed our benefits to cover everything from big moments to little helps. As well as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter. To see all our benefits and perks, visit our AO Benefits page.
- 25 days holiday (Excluding Bank Holidays)
- At least 5% contribution pension scheme*
- Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.
Assistant Shift Manager Nights employer: AO World PLC
Contact Detail:
AO World PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shift Manager Nights
✨Tip Number 1
Familiarise yourself with the key performance metrics mentioned in the job description, such as damage rates and labour costs. Being able to discuss how you can improve these metrics during your interview will show that you're proactive and results-driven.
✨Tip Number 2
Highlight your experience in leading diverse teams and fostering a culture of collaboration. Prepare specific examples of how you've motivated teams in previous roles, as this aligns closely with the responsibilities of the Assistant Shift Manager.
✨Tip Number 3
Demonstrate your knowledge of warehouse operations and management by discussing any hands-on experience you have with stock management and audits. This will help you stand out as a candidate who understands the day-to-day challenges of the role.
✨Tip Number 4
Be prepared to discuss your approach to handling employee performance issues and conducting welfare meetings. Showing that you care about team development and employee wellbeing will resonate well with the company's values.
We think you need these skills to ace Assistant Shift Manager Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse operations and management. Emphasise your leadership skills and any specific achievements that demonstrate your ability to motivate and develop teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leadership and team development. Mention how your previous experiences align with the responsibilities of the Assistant Shift Manager role, particularly in driving operational efficiency.
Highlight Relevant Skills: Clearly outline your technical skills, such as proficiency in Warehouse Management Systems (WMS) and Microsoft Office. Include examples of how you've used these skills to improve performance metrics in past roles.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully handled operational issues or employee concerns in the past. This will demonstrate your calm and solution-oriented approach under pressure, which is crucial for this role.
How to prepare for a job interview at AO World PLC
✨Showcase Your Leadership Skills
As an Assistant Shift Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to fostering collaboration and accountability.
✨Understand Operational Excellence
Familiarise yourself with warehouse operations and logistics processes. Be ready to discuss how you can ensure smooth day-to-day operations and handle incident reporting effectively, showcasing your problem-solving skills.
✨Highlight People Management Experience
Prepare to talk about your experience in conducting one-on-one meetings, performance improvement plans, and handling employee concerns. This role requires a strong focus on team development, so be sure to share specific instances where you've supported employee growth.
✨Demonstrate Technical Proficiency
Since the role involves using Warehouse Management Systems and generating management reports, brush up on your technical skills. Be prepared to discuss your experience with these systems and how you've used data to drive operational improvements.
