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- Tasks: Enhance IT service delivery and provide top-notch customer support in a hybrid environment.
- Company: A leading global law firm with a focus on innovation and excellence.
- Benefits: Competitive salary, flexible working hours, and comprehensive benefits package.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: IT-related qualifications and experience in technical support are essential.
- Other info: Enjoy a flexible shift pattern with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A global law firm in Northern Ireland is seeking a Global Service Desk Senior Analyst to enhance IT service delivery. The role includes incident management, customer support via various channels, and technical leadership in a hybrid working environment.
Successful candidates will have IT-related qualifications and experience in a technical support role. The position offers a dynamic shift pattern with competitive benefits, prioritizing a customer-focused approach.
Global IT Service Desk Senior Analyst (Hybrid, 24/7 Rotations) employer: A&O Shearman
Contact Detail:
A&O Shearman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Desk Senior Analyst (Hybrid, 24/7 Rotations)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. We should be ready to share specific examples of how we've handled customer support challenges in the past.
✨Tip Number 3
Show off your technical leadership! During interviews, we can highlight times when we've taken charge of a project or helped a team solve a tricky problem. It’s all about demonstrating our value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Global IT Service Desk Senior Analyst (Hybrid, 24/7 Rotations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT-related qualifications and experience in technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your customer-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global Service Desk Senior Analyst position. Share specific examples of your incident management experience and how you’ve enhanced IT service delivery in the past.
Showcase Your Communication Skills: Since this role involves customer support via various channels, it’s crucial to demonstrate your communication skills. Whether it’s in your CV or cover letter, let us know how you effectively engage with customers and resolve their issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at A&O Shearman
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT service delivery. Be prepared to discuss specific tools and technologies you've used in previous roles, as well as how you've handled incident management and customer support.
✨Showcase Your Customer-Focused Approach
Since the role prioritises a customer-focused approach, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your problem-solving skills and ability to handle difficult situations with grace.
✨Understand the Hybrid Working Model
Familiarise yourself with the challenges and benefits of hybrid working environments. Be ready to discuss how you can effectively manage your time and communication in a 24/7 rotation, ensuring seamless support for users regardless of their location.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
