Enterprise Apps Analyst

We have an exciting opportunity for an Enterprise Apps Analyst to join our IT Support Team, based in the A&O Shearman Belfast office. You will be part of the local 3rd line IT support team supporting the firms Enterprise Applications. We are here to support a wide range of critical applications used by our 7000+ users. Our team provides 24x7 support for these applications and is located across 3 time zones, Belfast, Americas and APAC. The team is part of IT Infrastructure & Operations (I&O) which operates all applications and infrastructure for the firm. I&O is part of Technology Services, which provides world-class IT support and services to the firm.

What you will do:

• Support the firm's finance and business intake systems as well as customer relationship management systems, time capture and other business critical applications.
• Analyse the system and application problems, risks and enhancements and report to management.
• Responsible for managing, monitoring call queue of team with focus on customer service and implementing change to application infrastructure and to processes within team and wider department.
• Work alongside vendors/stakeholders in service reviews to improve service resilience by analysing approach to implementation and eliminate risk and downtime to end users.
• Action and remediate application and server security vulnerabilities for all supported infrastructure.
• Recommend and suggest service resilience improvements and enhancements through analysis and testing reviews.
• Alert, monitor and report on regular and irregularities of application and database infrastructure, MS-SQL and SQL replication on daily basis.
• Troubleshoot and monitor end-to-end application and SQL infrastructure hosted in Azure AVS, Azure native and SaaS/cloud hosted products.
• Document, communicate and share changes and technical data with team and wider IT department changes, represent these on Change Advisory Board and Release Management.
• Coordinate and install of windows and application patches and updates during monthly/quarterly cycles and releases including package, configure, test, and deploy to the firm as part of security processes.
• Collaborate with other service support teams in I&O, including End-User Compute, Systems, Networks and Information Security, as well as customer relations who interact with our supported applications.
• Provide proven technical expertise on projects and by management when required.
• Join in weekly on call rota and out of hours support for business-critical applications.

What you will have:

• Provide 3rd support to manage day to day investigations, incidents, changes and problems for business software applications.
• Implementation experience and in supporting, maintaining on Windows Server / Linux operating systems.
• Experience in creating, maintaining, monitoring and alerting Microsoft SQL server databases and SQL replication and Always On A/G configuration.
• Ability to create, execute and maintain SQL scripts and reporting.
• Comfortable working with mixture of cloud native and on premises datacentre server and services to Azure AVS and Native (SQL).
• Understanding of SaaS products and websites languages (HTML/CSS).
• Analytics and planning SQL and application updates through changes and releases processes.
• Ability to develop and create technical documentation skills for team members for all levels.
• Scripting automation through use of various scripting languages (PowerShell/Bash/SQL).
• Aptitude in identifying service and performance gaps, recommending solutions for service improvements.
• Proven track record in providing technical expertise and assisting in projects focusing on SQL databases and business critical applications.
• Analyse of monitoring alerting configuration for SQL databases and application services to improving performance.
• Strong reasoning and decision-making skills to provide alternative solutions when required.
• Ability and enthusiasm to troubleshoot, problem solve in fast-paced environment.

Desirable Skills:

• System and application operational experience in Legal and CRM firm within a global capacity.
• Support and knowledge of Power Platform and Dynamics365 platform.
• Experience in Data Analysis and reporting.
• A comprehensive understanding of Site Reliability Engineering concepts, principles and framework.

What we can offer you:

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

If this role is not of interest we may have another suitable opportunity here for you at A&O Shearman! Visit our careers portal at A&O Shearman Careers and submit your CV to our Talent Network to be notified when the perfect opportunity becomes available.