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- Tasks: Provide essential technical support and manage incidents efficiently.
- Company: Leading global law firm with a strong reputation.
- Benefits: Comprehensive benefits, including pension schemes and wellbeing services.
- Why this job: Join a global firm and grow your career in IT support.
- Qualifications: IT-related degree or equivalent experience with strong communication skills.
- Other info: Hybrid model with 40% in-office work and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading global law firm is seeking a Senior IT Global Service Desk Analyst to provide essential technical support from their Belfast office. This position operates on a hybrid model, requiring in-office work 40% of the time.
The ideal candidate should have an IT-related degree or equivalent experience, along with strong communication skills and the ability to manage incidents efficiently.
With comprehensive benefits including pension schemes and wellbeing services, this role offers a unique opportunity to grow within a global firm.
Global IT Service Desk Lead (2nd Line) - Hybrid & 24/7 in Belfast employer: A&O Shearman
Contact Detail:
A&O Shearman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Desk Lead (2nd Line) - Hybrid & 24/7 in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our technical skills and how we handle incidents, as these will be key in showcasing our fit for the role.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we explain our thought process clearly when discussing past experiences. This will help us stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Global IT Service Desk Lead (2nd Line) - Hybrid & 24/7 in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT-related degree or equivalent experience. We want to see how your skills match the role, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global IT Service Desk Lead position. We love seeing your personality and passion come through in your writing.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, clear and concise language will help us see your ability to manage incidents efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at A&O Shearman
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT service desks. Be prepared to discuss specific tools and technologies you've used, as well as how you've managed incidents in the past. This will show that you're not just familiar with the role but also ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice explaining complex technical issues in simple terms. You might be asked to demonstrate how you would communicate with non-technical staff or clients, so think of examples where you've successfully done this before.
✨Understand the Hybrid Model
Familiarise yourself with the hybrid working model and be ready to discuss how you can effectively manage your time between in-office and remote work. Highlight any previous experience you have with remote support or managing teams in a hybrid environment.
✨Prepare Questions About Growth Opportunities
This role offers unique growth opportunities within a global firm, so come prepared with questions about career development and training. This shows your interest in long-term commitment and growth, which is something that employers love to see.
