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For Companies At a Glance
- Tasks: Support critical enterprise applications and troubleshoot issues in a dynamic IT environment.
- Company: Join A&O Shearman, a leading law practice with a collaborative IT support team.
- Benefits: Enjoy competitive pay, private medical insurance, and flexible hybrid working options.
- Why this job: Make a real impact by enhancing application resilience and supporting global operations.
- Qualifications: Experience in IT support, SQL databases, and cloud services is essential.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for an Enterprise Apps Analyst to join our IT Support Team, based in the A&O Shearman Belfast office. You will be part of the local 3rd line IT support team supporting the firm's Enterprise Applications. Our team provides 24x7 support for these applications and operates across 3 time zones: Belfast, Americas and APAC.
Responsibilities
- Support the firm's finance, business intake, customer relationship management, time capture, and other critical applications.
- Analyse system and application problems, risks and enhancements and report to management.
- Manage and monitor the call queue focusing on customer service, implement changes to application infrastructure and processes.
- Work with vendors and stakeholders in service reviews to improve resilience and eliminate risk and downtime.
- Remediate application and server security vulnerabilities for supported infrastructure.
- Recommend and suggest service resilience improvements through analysis and testing reviews.
- Alert, monitor and report regular and irregularities of application and database infrastructure, MS-SQL and SQL replication on a daily basis.
- Troubleshoot end-to-end application and SQL infrastructure hosted in Azure AVS, Azure native and SaaS/cloud hosted products.
- Document, communicate and share changes and technical data with the team and wider IT department; represent on Change Advisory Board and Release Management.
- Coordinate and install Windows and application patches and updates during monthly/quarterly cycles and releases.
- Collaborate with other service support teams in I&O, including End-User Compute, Systems, Networks and Information Security, and customers.
- Provide technical expertise on projects and to management when required.
- Join a weekly on-call rota and out-of-hours support for business-critical applications.
Required Skills and Experience
- 3rd support experience managing investigations, incidents, changes and problems for business software applications.
- Implementation experience on Windows Server and Linux operating systems.
- Experience creating, maintaining, monitoring and alerting Microsoft SQL Server databases, SQL replication and Always On Availability Groups.
- Ability to create, execute and maintain SQL scripts and reporting.
- Comfort working with cloud native and on-premises datacentre services in Azure AVS and Azure native (SQL).
- Understanding of SaaS products and web languages (HTML/CSS).
- Analytics and planning of SQL and application updates through change and release processes.
- Proficiency in scripting automation (PowerShell, Bash, SQL).
- Aptitude to identify service and performance gaps and recommend solutions.
- Track record providing technical expertise in projects focusing on SQL databases and business-critical applications.
- Experience analysing monitoring alerting configuration for SQL databases and application services for performance improvement.
- Strong reasoning and decision-making skills to provide alternative solutions.
- Enthusiasm for troubleshooting and problem-solving in a fast-paced environment.
- System and application operational experience in a legal/CRM firm at a global scale.
- Support and knowledge of Power Platform and Dynamics 365.
- Experience in data analysis and reporting.
- Comprehensive understanding of Site Reliability Engineering concepts and framework.
What We Offer
We recognise that our people are our most valuable asset, reflected in a range of benefits including an occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services, GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services. We are committed to flexible working: up to 40% hybrid work with 60% required in-office. We also provide reasonable adjustments for applicants with disabilities.
Equal Opportunities
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability or any other protected characteristic.
Employment Information
- Seniority level – Mid-Senior
- Employment type – Full-time
- Job function – Information Technology
- Industry – Law Practice and Legal Services
Enterprise Apps Analyst (6-9 months FTC) in Belfast employer: A&O Shearman
Contact Detail:
A&O Shearman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Apps Analyst (6-9 months FTC) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at A&O Shearman on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Enterprise Apps Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss SQL databases, Azure services, and troubleshooting techniques. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your enthusiasm! During interviews, express your passion for IT support and how you can contribute to the team. Let us know why you're excited about working with enterprise applications and improving service resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at A&O Shearman.
We think you need these skills to ace Enterprise Apps Analyst (6-9 months FTC) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enterprise Apps Analyst role. Highlight your experience with SQL databases, cloud services, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your skills can help us improve our enterprise applications. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their analytical thinking and troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at A&O Shearman
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SQL databases, Azure services, and the specific applications mentioned in the job description. Be ready to discuss your experience with troubleshooting and managing incidents, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you identified service gaps or improved application performance. This will demonstrate your analytical skills and ability to thrive in a fast-paced environment.
✨Understand the Company Culture
Research A&O Shearman and their approach to IT support. Familiarise yourself with their values and how they operate across different time zones. Showing that you understand their culture can help you stand out as a candidate who fits well within their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current challenges with enterprise applications or how they measure success in the IT support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
