Group Loss Prevention Manager

Overview

At AO, we\’re all about protecting what matters – our people, our products, and our purpose. As our Loss Prevention Manager, you\’ll be responsible for overseeing the protection of company assets, supporting the reduction of stock loss, and mitigating fraud across all our operational environments – from warehouses and logistics to our offices and third-party partners. You\’ll play a key role in spotting vulnerabilities, investigating incidents, reviewing processes, and recommending smart, practical ways to prevent issues before they happen. You\’ll manage third-party security contracts, ensure compliance with standards, and oversee our CCTV and access control systems. You will contribute to broader fraud prevention efforts by analysing trends, reviewing anomalies, and investigating material or high-impact financial risks. Collaboration is key – you\’ll work closely with internal stakeholders, law enforcement, and external partners to maintain a secure, compliant environment, while helping to deliver our agreed KPIs aligned with the Risk function\’s wider strategic goals. The role includes national travel across our sites, with the majority of travel in the North West.

Responsibilities

• Stock Loss & Asset Protection
  • Lead investigations into stock loss, discrepancies, and unexplained movements across all sites.
  • Respond to incidents such as break-ins or missing assets, identify root causes, and collaborate with law enforcement and internal teams to gather evidence.
  • Conduct internal investigations involving personnel, support the resolution of non-stock asset loss, and oversee stocktake results to address variances.
  • Take a risk-based approach to site visits and audits, raising awareness of vulnerabilities, promoting best practice, and recommending practical improvements.
  • Support training initiatives, follow up on corrective actions, and advise on security measures for new or existing sites.
  • Flag safety or security concerns, maintain strong links with Health & Safety and Estates, and continuously update audit content in line with best practice.
• Third-Party Security & Site Protection

• Manage third-party security providers, ensuring service quality, contractual compliance, accreditation, and coverage across sites.
• Monitor performance against SLAs, investigate breaches, and coordinate preventative action with partners.
• Oversee CCTV and access control systems, ensuring permissions, footage, and infrastructure are secure, effective, maintained, and compliant with data protection and operational standards.

• Monitor transactional activity for unusual refunds, discounts, or patterns that indicate fraud.
• Work with Internal Audit, Fraud, Finance, and Legal teams to investigate and mitigate risks, block fraudulent accounts, and review third-party logistics or courier activity for suspicious behaviour.
• Contribute to AO\’s enterprise-wide assessment and mitigation of internal and material fraud risks, while enhancing education and awareness initiatives in alignment with the Economic Crime and Corporate Transparency Act.
• Carry out physical checks and investigations where fraud risk is identified.

• Maintain clear, structured documentation of investigations, incidents, and audits.
• Track and communicate recommendations, conduct thematic reviews, and complete root cause analysis to address operational weaknesses.
• Use governance, risk, and compliance (GRC) tools to support Provision 29 requirements and wider risk management.
• Leverage data and AI to identify exceptions, trends, and opportunities for improvement.
• Contribute to internal risk reporting, support KPI delivery, and continuously enhance audit and investigation methodologies.
• Build and maintain strong working relationships with colleagues across Audit & Risk and other internal and external stakeholders.

Qualifications & Experience

• Experience of working in loss prevention, profit protection, fraud, security, or audit.
• Recognised qualification in security, risk management, or investigations (e.g. LPQ, LPC, CPP, or similar) would be an advantage.
• Strong investigative and analytical skills, with the ability to identify root causes and recommend effective solutions.
• High level of integrity, discretion, and professionalism.
• Full UK driving licence – essential for site visits.

Benefits

• 25 days holiday – earn more days the longer you’re with us, with the option to buy more.
• Carry any leftover annual leave into the next holiday year.
• Staff discount at ao.com & discounted gym offers.
• Free on-site breakfast.
• Enhanced Maternity, Paternity and Adoption Packages.
• 2x fully paid charity days a year.
• Internal first approach to recruitment – you get first dibs on any new jobs across the business.

Location & Travel

Role includes national travel across AO sites, with majority travel in the North West.