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- Tasks: Provide hands-on IT support for printers and desktops across the UK.
- Company: Join an award-winning global IT services and cyber security consultancy.
- Benefits: Company vehicle, fuel costs covered, and flexible working hours.
- Why this job: Make a real impact while travelling and solving tech issues.
- Qualifications: Experience in printer and desktop repair; strong problem-solving skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
LOCATION: Exeter / South West Region
Company vehicle and fuel costs are provided.
6 month rolling contract
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
ABOUT US
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
Field Service Engineer - IT Desktop and Printer Support in Taunton employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - IT Desktop and Printer Support in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service roles. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Be ready to discuss your experience with printers, laptops, and desktop repairs. We want to see that you can diagnose and fix issues on the spot!
✨Tip Number 3
Show off your customer service skills! In this role, communication is key. Practice how you would explain technical issues to non-techy customers, as this will be crucial in your day-to-day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Field Service Engineer - IT Desktop and Printer Support in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, MFPs, and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your board-level repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your problem-solving skills and customer service experience that align with what we’re looking for.
Show Off Your Certifications: If you’ve got any vendor certifications like Lenovo, HP, or Dell, make sure they’re front and centre in your application. We love seeing those qualifications as they show you’re serious about your craft!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at A&O IT Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of printers, laptops, and desktops, especially when it comes to board-level repairs. Be ready to discuss specific models you've worked on and any vendor certifications you hold, as this will show your expertise.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky issues in the past. Think about times when you had to diagnose a problem quickly or provide hands-on support. This will demonstrate your ability to think on your feet and work independently.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about your approach to customer service. Share experiences where you’ve gone above and beyond to ensure client satisfaction, as excellent communication skills are crucial for this position.
✨Be Ready for Flexibility Questions
Given the variable start and finish times, be prepared to discuss your availability and willingness to travel. Highlight any previous experience in field service roles that required flexibility, as this will show you're adaptable and ready for the demands of the job.