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For Companies At a Glance
- Tasks: Repair and maintain printers and desktops while providing top-notch customer service.
- Company: Join A&O IT Group, a fast-growing global IT services leader.
- Benefits: Work vehicle provided, competitive pay, and opportunities for training.
- Other info: Flexible hours, travel opportunities, and excellent career growth potential.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Experience with printer repairs and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
LOCATION: Birmingham/Midlands area
Work vehicle and fuel costs are provided.
Responsibilities
- Intrusive repairs Multi Function Printer’s (MFP). Desktop, Laptop and printer maintenance/repair.
- Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where required
- Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with A&O and customer helpdesks where appropriate
- To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
- Provide an excellent level of customer service that exceeds customer expectations
- Understand and adhere to all documented company processes and expectations including customer specific instructions.
- Manage and apply the specified level of urgency to escalations and requests for information.
- Assess the severity of a situation and business impact, raising management escalations when required
- Complete all tasks/activities specified by management to be in line with business requirements
- Form part of the shift/standby rota as and when required or requested by A&O management
- Manage local spares and ensure all systems are updated and accurate
- Complete quarterly audits
- Complete all online training as requested in the timeframe specified
Required Skills & Qualifications
- Experience of completing intrusive repairs Multi Function Printer’s (MFP).
- Will be required to move and lift large MFPs therefor a good level of fitness will be required
- Ability to communicate at all levels
- Valid UK Driving Licence
- Ability to remain calm under pressure and work to measured response targets.
- Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
- Proven desk side support experience
- Proven knowledge of Microsoft Windows operating systems
- Proven knowledge in supporting Microsoft Office
- Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
- Working knowledge of server hardware
- Organised, able to manage time and prioritise tasks
- Excellent administration skills
- Flexible on working hours & overtime
- Willing to travel and drive a Luton style van when required
Desirable
- Transferable SC Clearance
About Us
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange\’s Top 1000 most inspirational companies in the UK.
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Printer Engineer and Desktop Support - Field Based Field · Birmingham · employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Printer Engineer and Desktop Support - Field Based Field · Birmingham ·
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with MFPs or desktop support, consider creating a portfolio or a project showcase. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to demonstrate your problem-solving skills and how you handle pressure. We all know that real-world examples speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at A&O IT Group.
We think you need these skills to ace Printer Engineer and Desktop Support - Field Based Field · Birmingham ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Printer Engineer and Desktop Support role. Highlight your experience with MFPs, desktop support, and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value analytical troubleshooting and want to see how you’ve made a difference in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at A&O IT Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Multi Function Printers (MFPs) and desktop support. Be ready to discuss specific repairs you've done and how you approached troubleshooting. This will show that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since providing excellent customer service is key for this role, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to exceeding expectations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing urgent escalations or dealing with difficult customers. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Organisational Skills
This role requires excellent time management and prioritisation. Come prepared with examples of how you've successfully managed multiple tasks or projects at once. Highlight any tools or methods you use to stay organised, as this will resonate well with the interviewers.