Printer Engineer and Desktop Support - Field Based

LOCATION: Nottingham area Pay: £17 per hour. This is the gross rate before deductions and will be paid via an umbrella company for payroll purposes. KEY RESPONSIBILITIES Intrusive repairs of Multi Function Printers (MFP), desktop, laptop, and printer maintenance/repair. Receive and manage incidents, installations, and changes through the incident management system and provide real-time accurate feedback on progress and completion; return all paperwork on time for contracts where required. Provide problem isolation and resolution, using diagnostic and analytical troubleshooting, and liaising with A&O and customer helpdesks where appropriate. Understand current processes and work with management to improve productivity, utilization, and customer satisfaction. Provide an excellent level of customer service that exceeds customer expectations. Understand and adhere to all documented company processes and expectations including customer-specific instructions. Manage and apply the specified level of urgency to escalations and requests for information. Assess the severity of a situation and business impact, raising management escalations when required. Attend business meetings out of hours as required. Complete all tasks/activities specified by management to be in line with business requirements. Form part of the shift/standby rota as and when required or requested by A&O management. Manage local spares and ensure all systems are updated and accurate. Complete quarterly audits. Complete all online training as requested in the timeframe specified. REQUIRED SKILLS & QUALIFICATIONS: Experience of completing intrusive repairs of Multi Function Printers (MFP). Will be required to move and lift large MFPs; therefore, a good level of fitness will be required. Ability to communicate at all levels. Valid UK Driving Licence. Ability to remain calm under pressure and work to measured response targets. Provide physical hands-on support for end-user desk moves, printer physical moves, DC racking, server checks, tape rotation, etc. Proven desk-side support experience. Proven knowledge of Microsoft Windows operating systems. Proven knowledge in supporting Microsoft Office. Proven experience as a hardware engineer in desktop, laptop, and printer maintenance/repair. Working knowledge of server hardware. Organised, able to manage time and prioritise tasks. Excellent administration skills. Flexible on working hours & overtime. Willing to travel and drive a Luton-style van when required. ABOUT US: A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange\’s Top 1000 most inspirational companies in the UK. #J-18808-Ljbffr