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- Tasks: Provide hands-on support for tech equipment and troubleshoot connectivity issues.
- Company: Join A&O IT Group, a fast-growing global IT services leader.
- Benefits: Company vehicle, fuel costs covered, and competitive pay.
- Why this job: Make a difference in tech support while travelling across the UK.
- Qualifications: Experience in desk side support and network troubleshooting required.
- Other info: Exciting opportunities for growth in a dynamic, award-winning company.
The predicted salary is between 36000 - 60000 £ per year.
Company vehicle and fuel costs are provided.
6 month rolling contract.
Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
Deliver Level 1 desk side support for Windows-based systems.
Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
Maintain accurate records of work completed, parts used, and updates in service systems.
Ensure excellent customer service and communication at all times.
Travel to various customer locations across the UK as required.
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Experience working in field service roles covering multiple customer sites.
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries.
Field Service Engineer (m/w/d) in Glasgow employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (m/w/d) in Glasgow
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We all know that being hands-on is key in this role, so be ready to discuss your experience with printers, laptops, and network support in detail.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! When chatting with potential employers, share specific examples of how you've tackled tricky tech issues in the past. This will help them see you as the go-to person for break/fix support.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re always looking for talented individuals like you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Field Service Engineer (m/w/d) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, MFPs, and Windows systems. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Field Service Engineer role and how your background makes you the perfect fit. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since excellent customer service is key for us, share examples of how you've gone above and beyond for clients in previous roles. We love hearing about your communication skills and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at A&O IT Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around printers, MFPs, and Windows-based systems. Be ready to discuss your hands-on experience with desk side support and network troubleshooting, as this will show you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and how you handle challenging situations with customers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a connectivity issue or replacing hardware on-site. Practise your thought process and how you would approach these situations, as it demonstrates your problem-solving abilities.
✨Understand the Company Culture
Research A&O IT Group and their values. Knowing about their fast-growth environment and global presence can help you tailor your answers to align with their culture, showing that you're not just a tech whiz but also a great cultural fit.