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- Tasks: Provide hands-on IT support for printers and desktops across various locations.
- Company: Join an award-winning global IT services and cyber security consultancy.
- Benefits: Company vehicle, fuel costs covered, and flexible working hours.
- Why this job: Make a real impact by solving tech issues and enhancing customer experiences.
- Qualifications: Experience in printer and desktop repair; strong problem-solving skills required.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION: Exeter / South West Region. Company vehicle and fuel costs are provided. 6 month rolling contract.
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
ABOUT US
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
Field Service Engineer - IT Desktop and Printer Support in Exeter employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - IT Desktop and Printer Support in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service roles. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Be ready to discuss your experience with printers, laptops, and desktop repairs. We want to see that you can diagnose issues on the spot!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as a Field Service Engineer, you'll be the face of the company. Share examples of how you've handled tough situations with clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - IT Desktop and Printer Support in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, MFPs, and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your board-level repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your problem-solving skills and customer service experience that align with what we’re looking for.
Show Off Your Certifications: If you’ve got any vendor certifications like Lenovo, HP, or Dell, make sure they’re front and centre in your application. We love seeing those qualifications as they show you’ve got the technical chops we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at A&O IT Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of printers, MFPs, laptops, and desktops. Be ready to discuss specific repair techniques and any vendor certifications you hold. This will show that you're not just familiar with the equipment but can also handle repairs at a board level.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky issues in the past. Think about times when you diagnosed a problem or provided hands-on support. This will demonstrate your ability to think on your feet and work independently, which is crucial for this role.
✨Communicate Like a Pro
Since excellent customer service is key, practice how you explain technical issues in simple terms. You might be asked to role-play a scenario where you need to communicate with a non-technical client, so being clear and approachable is essential.
✨Be Ready for Flexibility Questions
Given the variable start and finish times, be prepared to discuss your availability and how you can adapt to changing schedules. Showing that you're flexible and willing to travel will make you stand out as a candidate who fits well with the company's needs.