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For Companies At a Glance
- Tasks: Provide IT support for printers and desktops, ensuring top-notch service.
- Company: Join A&O IT Group, a fast-growing global IT services leader.
- Benefits: Company vehicle, fuel card, and flexible working hours.
- Why this job: Make a real impact while travelling across the UK and solving tech issues.
- Qualifications: Experience in printer repair and desktop support; driving licence required.
- Other info: Opportunity to work with a top 1000 inspirational company.
The predicted salary is between 30000 - 42000 £ per year.
Chelmsford/Colchester and surrounding area field based role. Company vehicle and fuel card provided. 6 month rolling contract.
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
ABOUT US: A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
Field Service Engineer - IT Desktop and Printer Support in Colchester employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - IT Desktop and Printer Support in Colchester
✨Tip Number 1
Get to know the company before your interview! Research A&O IT Group, their values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role involves diagnosing and repairing devices, brush up on your troubleshooting techniques for printers and laptops. Being able to demonstrate your hands-on experience can really set you apart.
✨Tip Number 3
Show off your customer service skills! In field service roles, communication is key. Be ready to share examples of how you've handled customer interactions and resolved issues effectively in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Field Service Engineer - IT Desktop and Printer Support in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, MFPs, and desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your board-level repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about field service engineering and how your problem-solving skills make you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Certifications: If you've got any vendor certifications like Lenovo, HP, or Dell, make sure they’re front and centre in your application. We love seeing that extra bit of expertise, and it could give you an edge over other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at A&O IT Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of printers, MFPs, laptops, and desktops. Be ready to discuss your experience with diagnosing and repairing devices to board level, as this is crucial for the role.
✨Show Off Your Customer Service Skills
Since excellent communication and customer service are key, prepare examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to resolve an issue.
✨Be Ready for Hands-On Scenarios
Expect practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you'd approach a repair. Practise articulating your thought process clearly.
✨Flexibility is Key
Highlight your flexibility regarding working hours and travel. The role requires adaptability, so be prepared to discuss how you've managed varying schedules or worked across multiple sites in previous positions.
